Stunning to see head of sales in America attending all holiday parties for each office. However hardly to see her going client meetings. Shame if we ever see a change in sales after what HS did there for couple of yrs. You get what you get when attention and people in charge doing things based on DEI program and not actual performance.
Head of Americas product of CFO focusing on anything but sales. Fake as F too. Post on LinkedIn pix of zero contribution!
HS is so attuned to noise about other people yet fails to take in any feedback on herself. Talk about being self aware.
She’s busy living it up with Harding at the Burj Al Arab to care enough to bat an eyelid. Won’t be long before Americas head and others find a way to escape the mess and holiday some more.
Head of Americas Sales gravitated toward power and managing up without any respect toward the teams and people around her. She burnt all bridges with her directs, other sales and consulting. Not only that but products teams as well. Trash talking others will not make you better
Head of Organization Effectiveness should send a survey on Americas.
STOP hiding behind the veils of denials
Not everyone in sales like some of these leaders. They are great individuals working hard with no support. Toxicity is from a few leaders mainly the head of Americas sales. Biggest backstabber and threw her own team under the bus. Shame is not on all sales. It’s on her because of the support from ex CRO
A culture without fear is not one where people speak whatever they feel, without accountability, without being open to reason. A culture without fear is one where honest conversations are encouraged but so is the expectation for all parties to be aligned in values.
Having to post on anonymous forums in the hope of being heard, without being ganged up on by the frat culture at FDS, sure, that’s a culture built on desperation and fear.
Downfall began when inappropriate behavior by a senior exec and subordinate was ignored despite it being reported. All of the DEI and compliance has no affect if real life situations known by many are swept under the rug. Creates culture of fear and nobody willing to speak up.
If only this was about catharsis.
Imagine trying to reason with the changes, make sense of it, be willing to experiment- once, twice and then thrice. Finally, one hopes the damage left behind will be acknowledged. Instead, it is ignored.
If you ask for help all the way to the CEO, and get none, how do you make sense of it again? You then see the millions in spoils while remembering that you weren’t given the grace, your judgment was overruled, you were given 100’s and told to feel grateful for a job, even when you were working beyond 2 or 3 or even 4 roles.
The dilemma is, how do you make sense of this to your team who you know is also in the same boat as you? You jump? Leave them in a lurch? You stay knowing you are all sinking? It doesn’t help the sea is rough, there aren’t as many avenues to escape. You tell yourself it’s just a job. Not worth being so invested in. But, you are. And you realise you are not the only one being ignored when you read such posts.
It took a “No, I will not move” from Rosa Parks for people to start to question the validity of expectations from her. These posts, among 1-1’s, skip meetings, town halls, sponsors, emails asking for help, have all been overlooked. Have Snow or Shan demonstrated any willingness to understand, engage and do better? When you see leadership collectively shutting their eyes to your pleas, do you reason tactfully?
The tact is not missing, the ethical standards and desire to do right by employees is. The values behind DE&I are.
As cathartic as this may be...this isn't it. 100%, the strategy has been poor, and downright negligent in cases. But, the only way out of this mess is by showing leadership, tactfully making your & your peer's voices heard, and strategically managing up where possible. It shouldn't require this much thought, and require this much maneuvering, but if you are willing to see it through, things will change (clearly), this company will be left with incredible leadership, who hopefully remember where they come from and how this felt.
Anyone who was honest with Snow is gone. The only one left with the clout to challenge is current CRO but his style is to just go along and only complain to his friends never to those with authority. He’s the last one holding the place up.
I’d have given Snow and Shan the gift of honesty if they hadn’t proved to be so irresponsible and blind to situations on the ground. They’re oblivious beyond comprehension.
“more gin n tonic..” I’ll be damned if it wasn’t all on factset dime.
A leader who graciously gave me advice when I became a manager said: “Most new managers think they are inventing the wheel. They forget that systems that are in place are sometimes because those work. Imperfectly, perhaps, but perhaps those are good enough. Not everything needs to be broken down. There is no glory in reinventing the wheel, breaking the cart and jumping about when it moves at a slower pace than before”
HS was not privileged enough to have received this advice. Her presence and decisions have been more damaging than anyone’s absence.
Based upon the increased postings, it seems like losing Huber and Stern has really hurt morale. They held things together, knew their stuff, and provided leadership.
There are regions where consulting is expected to do monthly enhancements for the sales team. According to the sales manager I work with, that’s the only legit way for them to learn about the product. Not from product roadmaps, L&D, self learning but a spoon fed session from consultants.
It’s no wonder then you have an ex CRO or regional sales leaders who don’t make any product/ technical sense in front of a client. Worse still, I sat in with a sales manager on a meeting with a premier market data team to explain how we bundle benchmarks, because it had been donkey years since the sales manager used benchmarks. She then proceeded to verbal vomit random features which made the market data team yawn and apologise for not having sufficient time to discuss further.
This sales manager was applauded at the CRO club this year.
Talk about ex-CRO celebrating mediocrity and luck rather than actual performance. One thing I must commend this sales manager, man can she out drink anyone. There is more gin & tonic in her blood than understanding of sales, teamwork and respect in her brain.
Dang! just catching up with errands and reading here using my lovely no meetings Fri. Ain't that depressing for how much head of Americas sales makes? I wouldn't put person in front of a single client as has any clue what we sell. Probably talk about DEI in GenAI initiative with client.
Funny person always talk bout number of client meetings in Europe and Asia. Not sure breakfast with ex FDSer in London counts as 35 client meetings.
Cut that team and put them all under Americas AM sales and Premier. Rest are just check the box especially AO sales team.
AO team needs special care. They are the best sales for Bloomberg. Guaranteed cancel once they walk into a client every couple of years. they are on track to hit BBG CRO Club
Fade that team - they could be CSR BRG for Americas sale. At the end it's nonprofit cause anyway
That’s how HS works. Crony capitalist who has been given a free rein given her proximity to the CEO and the Board. Once touted to be a miracle, she’s come so far as to be single handedly the reason for many present and past employees of FactSet to be burnt out and disengaged, not to mention the disarray in terms of stock market performance.
To her EDs which were handpicked and promoted, as well as to the SVPs she chose without having an inkling of sales and performance, do better. It might seem like it’s asking for a lot, but it’s really not given the low bar HS has set.
Promotions happen for selected employees as it did for these unqualified leaders handpicked by HRBP. In 2022 Americas leader and another one in EMEA got promoted to managing director by Ex CRO based on DEI. For your reference thats level 15 with minimum 350K in base, 400k in bonus & 300k in options. Do the math if you work past 5 everyday
If it were possible , which former leadership could fix things Hadley , hale , stern , Linda Nicolleli ?
People Officer and CFO are busy with their “escape the winter” APAC tour. Expect zero accountability and big talk.
The CEO, HR and ex-CRO turned a blind eye to people they knew were being exploited and underpaid. When the proxy was published and they had their millions, did they once think about the cost of living and inflation that has struck those who are at the entry level pay? Or think about those that suddenly had 3-4 roles to do as a consequence of hiring freezes, ad hoc changes in roles and responsibilities?
Fie the leadership that has no accountability but some fantastic acting skills.
I stopped feeling bad when I saw the millions they made vs the hundreds they refused to give to those who were toiling away as a result of their inconsistent and ineffective leadership.
I feel bad for new cro. He’s a good guy. He didn’t ask for this mess
skip-level is for ELT and not managers at this level. head of America thinks is part of ELT not knowing her actual fake perception. Delusional at best.
Had limited interaction with this person in Americas (thanks god). Got a call from her out of the blue last year checking in. Knowing she wanted to gather information regarding my team as part of realignment. Funny enough person was in Boston Office in December and didnt even notice me when passed by. Happened in NY few mths back. Block any catchups coming your way. CRO and HRBPs will not do anything . Just bubble heads just nodding their heads
ELT be like, “ No F’s given, Let them whine!”
PS knows these and other issues, has no intention/ conscience / desire to fix this.
Ex PS Loyalist turned Realist.
CRO might be asleep at the wheel not seeing this mess. Well done after 8moths
Waste of time skip-level meeting with the head sales of Americas. I had music playing while on mute and paid my bills online. Stop these BS
FDS legacy culture is not dead however muted but a handful of people in leadership. Its not everyone in ELT but encouraged by couple. A change is not bad when there is this level of distrust within a region. Certainly head of Americas
Sales is not viewed positively outside of the company by clients and obvious no trust with the employees. Not healthy to run a region and would be wise for person to step aside while might have the opportunity. Everyone is talking about the dysfunctional structure and recent changes in some of the groups in sales org.
Everyone jaded in Americas with failed leadership. Time for a change. We dont need internal meeting. Need help skipping these damn skip-level nonsense- lets do exit level interview
Funny how people let PS off the hook. Of course he knows what’s going on with his leadership team. This is what he wanted. He’s been at this a long time now and look how many people he’s hired and removed over the years from those roles. He never wants to be challenged and surrounds himself by yes people at the bod level as well. He removed the best people who have all moved on and have had very successful careers. He’s actually done an excellent job enriching himself at the expense of the overall company’s value. Compare FDS to MSCI, MSTAR, S&P over the past 5 years.
The comment about family reminds me of a so called “leader” who thought it was better to focus on a beach clean up rather than write proper reviews for his team. He spent hours planning a ski trip which he wanted because he enjoyed skiing and sought an ask of 10k USD for it. He was slacking off and had no sense of accountability to clients. I left because of his id--tic “family” attitude that allowed him to behave like an entitled patriarch. He thought he was behaving like Mike D’Christina simply because he organized a beach clean up and asked for a ski trip. Somebody might do well to remind him, his job is to serve clients and FactSet, not plan “family” vacations.
I have a family.. and want a job where I am treated fairly, paid in accordance to the work I signed up for and results I produce. I don’t want to lose out to people “pretending” to do work or to those who have “family” in the firm. Sure, no one is forcing me to stay and like many others, I’m keeping an eye out for other opportunities. Expecting accountability from senior management/ ELT doesn’t equate being treated like family. I actually respect PS for wanting a professional environment. What I doubt is, does he have a good enough view of what’s happening on the group with the leaders he has endorsed? If he does, it’s a shame he can’t see the damage his decisions are causing.
Agree with last comment. The company lost its soul years ago from the top. The old culture was forced out by PS. This is the firm he wanted. I’m still staying but understand it’s now a job .. not a family. It’s my choice. Nobody is forcing me to stay.
I am a salesperson in Asia PAC and met with her last year. To be candid I dont know why she was here and burden for other get her meeting. Also we all felt she doesnt understand products and no followups for everything she asked us. It was more filling calendar than real work. It is more wiser for her to do things in USA than worrying about other regions. People like Mr Costigan and Head of Real Time are great to have in region.
Not sure having another sales manager in the region is beneficial for US. But this could have been her annual vacation paid by company who knows
Fish rots from the head
Pretty outrageous at the number of people who think all of the problems stem from women and DEI. The favoritism and lack of true leadership has gone on long before the former CRO entered the chat. I agree that she didn't help matters, but let's be real that this is the way the culture has always been. The same few people keep getting promoted and moved around. It has always been this way.
“It’s a wonder their giant heads get through the office doors” - Savage! One has to be full of themselves to be part of the IBS org.
Minions? Must be America's leader "unofficial" chief of staff. No doubt all in panic mode putting slides together and "forecasting" how to respond since they rarely can do it selling on behalf of their fearless America leader.
Someone said this started again. Well yes su-ks to be you as the AWA BRG is over and have to come to work
HRBPs all call and sick don’t know how to handle this region. The one in sales always 10Km away from camera prob in North Pole
Oooh fun this sh*t has started again…
Bring Back Wiseman!
Anger is great, means people are invested. Just wasted on Factset leadership. The good ones have left and the ones present are busy trying to save themselves. Wake up call for CEO and CRO, who are busy managing the street to notice the disenchantment internally.
Other regions were focused on their own issues but the America’s Leadership was busy fighting for the pie. The sales leader wanted to use it as a way to elevate the old relationships she had with salespeople who weren’t selling but doing account management. The consulting director wanted it for his strategics and they went ahead to use the title even before it was officially approved. The IBS specialist org wanted to dominate generalists without taking accountability, they’re too precious and “special”. It’s a wonder their giant heads get through the office doors. The ex CRO lacked any critical thinking. And because it’s Americas some id--ts in different regions thought it was a good idea to follow them. Unnecessary noise and chaos which took people away from selling, specialising and supporting.