So, what was the issue? I am not a subscriber. I am guessing too many technical issues and poor customer support.
https://www.bizjournals.com/charlotte/news/2022/11/08/well-fargo-truist-small-business-banking-jd-power.html?utm_source=sy&utm_medium=nsyp&utm_campaign=yh]
I’m a senior manager, the stories I hear and the crazy things i see during visits are unbelievable. They waste employees time and customers by having everything outsourced to people who don’t speak proper English, don’t fix or understand problems and they don’t call back during the correct time zones. Technology is always broken and systems changing and people quitting and every department is either new people or outsourced to someone in Philippines. It’s a recipe for failure and the bank doesn’t care. I give so much feedback I’m having to look for a job, they just don’t care to hear about improving, they want their money at the top and control, whatever is going on is fruitless because the way they see it, banks are changing soon anyways so why work on it.
Post from TheLayoff.com
So the "merger of equals" is the bank version of The Producers?
But, but, but Truist is a “technology bank”. As some insiders on this board pointed out many months ago, if you pull up the curtain just a little bit, it is beyond apparent that the whole merger was absolutely nothing but a cash boondoggle for the executive team.
Methodically fire employees to show quarterly “cost saves” to prolong their receipt of huge bonuses until the ruse finally plays out…
What's worse is that the BB&T "U" mobile app was top ranked for multiple consecutive years. Overall online experience was top ranked as well. The whole purpose of the merger was supposedly to take the best of both worlds. Instead of doing that they scrapped that top ranked app and started from scratch - spending an inordinate amount of time and money on a brand new app that's dead last in the rankings. I'll never understand it.
Another failure.
Truist stands for failure
Kelly is quite proud…..err, I mean rich
"Pleased to be helping you with seeking needful resolution to your small business banking issue! My name is Needful Raj helping you quite urgently! Hello? Hello sir, are you still there? Hello?"
https://journalnow.com/business/local/truist-ranks-last-among-peers-for-customer-satisfaction-with-mobile-app-and-overall-online-experience/article_f42edc5a-ec0c-11ec-931e-5f1b0ebef19f.html
It is probably technology issues.
"Truist received a below-industry average score of 650 out of 1,000 points, which ranked it third from last of the 18 banks listed. The industry average score was 672 points"
https://www.wsoctv.com/news/local/wells-fargo-truist-bottom-jd-power-ranking-small-business-banking-satisfaction/HMYJAXNIF5BYXEKHZNMKXWGX2I/
Congrats to Case and his tech team!!