I work in a retail store in western New York and was looking at the survey scores coming from the retail locations. There is a serious uptick in surveys complaining about our network. In virtually every region of the country there are complaints by the dozens. How fair is it that these negative surveys are going against frontline employees that have ZERO leadership guidance on how to handle the onslaught of network complaints.
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Hey Frank…we used to have network contacts locally to report issues. We don’t have that anymore. Verizon put out a doc on how to deal with service issues with #1 being….Have they tried wi-do calling, #2 is network extender…which you have to have home wi-fi for and #3 is an expensive cell antenna. Ours cost us about $500 and does little to nothing. I’m an employee and I was literally sent those options.
Notice that none of those deal with the issue, just bandaids.
Frank that’s the ironic thing. Everyone that works for Verizon knows that there are huge network issues but nothing is being reported or published about it. I imagine if Verizon put this kind of info out there in the news they would lose all credibility and the port outs would be at an all time high. The service is what it is though.......dumpy AF.
Does the old trick of forcing it to LTE still work? Seemed to work for my Apple phone in the past. Cellular data options>Voice & Data>LTE.
Free Frank!!!
Go to Tmobile they will pay your phone fees to get out and you will get the same network for less of the price..... and Q3 Verizon stock will go below $40 and hopefully that will be a wake up call to get Hans out before he burns Vteamers to the ground like he did with Ericcson.
Your recourse is to get out Frank. Go to the store and ask for the transfer pin so you can avoid network conflicts going forward. Do it Frank. Do it for your 20 years of loyalty. Do it for your family. Do it for Hans. Be free Frankie Be freeeeee
Hello. My name is Frank and my family and I have been a customer of Verizon for 20 years now. Is there any solid information as to when the network issues will be resolved? I’ve called customer service , been to a few stores and have researched online and have found nothing. Is Verizon even acknowledging they have network issues. What is my recourse ? Thanks for your time.
"Wi-Fi calling" sounds like the old days for Tmobile ever since they got Sprint it's way better now and Verizon is worse and worse now
OWP retail here. Several districts are down in surveys substantially. It’s mostly network, wait times and staffing issues. Low volume of surveys as well, my own store usually has triple the amount historically.
It is 5G. Experienced the same thing until I turned off 4G and told my family to as well. New technology and we “f” it up as usual.
Network escalations are up 70% yoy according to the 2nd qtr nps results that just came out. I guess you really can’t hear me now.
Yeah, west coast here. The amount of people complain about drop calls is at all time high, customers wanting to switch or asking for their info to switch, also ATH. Has to be 5g, my 4g phone works great and normal, but my wife on a 5g, nothing but problems
I’m in the south and the network just gets worse and worse. RIS just keeps getting worse as well not just with network but with overall issue resolution. It takes 10 departments to get involved and weeks to get some of these service/switch issues resolved. The solution every time for network issue is to use Wi-Fi calling.
The network is as bad as Hans pants hahahaha