The news is that all care managers going to dialer next year. No time to prepare for calls, tied to phone except breaks and lunch. Sounds like it is time to exit because unprepared calls cannot be what's best for members or nurses, way too stressful! Any thoughts or reactions?
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@ jlfg+1iYlUsTo- verint already tracks your screens during calls, if you have looked at the call reviews you get, you can see it happening….and with teams they can see if you’re active….and you’re virtual. I remember a few years ago one person was inactive for awhile, the coach reached out a few times about what was going on, turns out the nurse had a stroke…so, sometimes it’s good to have that ability. And please remember there are lots of other departments that help our members that aren’t nurses. We will be impacted too.
nothing like micromanagement to motivate you. They are turning it into a cookie cutter widget. Next, move along, next, move along. absolutely nothing about this would benefit the members. it will increase stress among staff, reduce quality of work, and people will search elsewhere for a company that repects them for the professionals they are. not just another widget. I did not go to school for a degree to be herded like cattle through a robotic system.
Just heard that the dialer program will keep track of your screens and your manager can message you to tell you to get back on task! Really? Bad enough this will now be like a call center, but also a sweatshop for nursing professionals too. Why is this a good idea? So disappointed
Sounds like working in an ED or a MASH unit but without the pay. If that's where I personally wanted to work that's where I would be. I'm bailing. Thanks for the memories.
Correct below poster. If it doesn’t work. They will change it. But when forcing new things like that. It takes them a year or two to admit it was a failure
If it doesn’t work they’ll change it. That’s the Humana way.
Yes treating nurses like widgets and totally disregarding the risks posed by not properly preparing. We spent all this money during ECOM to improve how we interact with members, gathered all this feedback from frontline staff … and disregarded it.
Humana is going to have a mass bailout of nurses, great nurses over this horrible idea! It's all about the $$$ folks! Peace, out.
Does that include pharmacy, behavioral health and social work, too?
when you say all clinical programs.. do you mean clinical, medicare, snp. ALL CM programs? or all Medicare CM programs?
Nooooo! Auto dialer?!? Nooooo!
The autodialer. Starts January 1st, 2023. Plan I hear is company wide. Humana is becoming more InHumana. CMs will be micro-managed to a point of exhaustion.
Nope. I’ll be out
Heck to the nope!