I believe that those at the top do not understand the importance of customer trust and how difficult it is to regain once lost. Terrible mismanagement.
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I wish our union rep understood this
I think about things like selling FWA in a spotty area of before the area can handle the bandwidth just to pump up numbers. I'm sure others can provide more examples.
What are you talking about, I honestly have no clue what trust you're talking about. Nor did you supply any actions the company can take to solve it.