Give your honest feedback about your day today at Truist or recently.
7 replies (most recent on top)
You fine “Teammates” have forgotten that Kelly and Bill made symbols the beginning of Truist. Building new hangers for the Truist Air Force in Charlotte and spending 500 million on a new headquarters in the Queen City. This tree house nonsense along with the new offices at “Truist Park” in the Atlanta suburbs continue the perception of the “Bank of the future!” Hip, modern and woke. Two half a— regional old school banks trying to become a prominent bank in the US. Even the NFL advertising dollars they are spending isn’t going to make them relevant.
Sadly, there is no better outward expression of Truist than the “Truist innovation center”. A large expenditure of money on a very showy project with dubious application in the modern technology environment.
I found it fitting that as Truist executives strike their poses in front of the “colorful tree houses” and other “vital” technology tools - a media outlet reported they were ranked last in JD Powers digital client satisfaction survey. If that isn’t the very essence of Truist, I don’t know what is.
I begin my day trudging through complaint emails (I used to receive maybe one every other month under BBT). Then it’s off to fixing STB mistakes because we went with their process. Then 4 hours of meetings where I’m told I’m not doing enough to meet deadlines or talking to India about their work that we have to re-review once it comes back onshore. Then it’s dealing with more mistakes, more work that we can’t seem to catch up with. I eventually just give up for the day and try to muster the strength to do it all over again the next day, but hey at least I have an interview for another company tomorrow so there’s a silver lining.
Stop doing the extra work. Work your 40 and go home. It’s never going to better by working yourself to death. That will just be your new normal. They will only fix the problem when the process breaks, not the people.
Whenever our exec talked about automating processes I swore he meant sending the task to Accenture (India). I am glad to be working for a company now that has onshore teammates.
My word, get out of there, nobody needs to put up with that, nobody!
Started my day, as usual, by joining daily issues call at 7am. None of the issues discussed have ever involved my team, but my manager insists that I attend and has spies in the meeting who inform her if I am not in attendance. I can barely understand anyone in the meeting, because 90% of the attendees are Indians with thick accents and poor English. It's all downhill from there. At 9am sharp, my manager promptly forwards all her emails to me with a terse "Handle this ASAP" comment. If I reply back with questions, she won't respond. Then it's off to meeting after meeting to fill out endless spreadsheets created by more Indians who insist everything is "Urgent! Very urgent! Urgent requirement!" Yet they cannot answer any questions for clarification I may have. Lunch has to be skipped, as usual, because someone calls a meeting at that time because "this is the only time everyone is available." At 4pm, my manager forwards to me all the emails she received during the day, then she logs off. More meetings for me. Around 7pm, I grab dinner, take a shower, and stretch out on my bed, praying for no calls. But it is in vain. Between 7pm and 7am, I get texts and automated phone calls ever hour or so demanding that I call in to emergency meetings because someone on the offshore team broke something and won't fess up to it. I am on call 24 hours a day, 365 days a year, weekends, holidays, and vacations. My manager says this is just the nature of the job, so "suck it up, buttercup".