https://journalnow.com/business/local/truist-ranks-last-among-peers-for-customer-satisfaction-with-mobile-app-and-overall-online-experience/article_f42edc5a-ec0c-11ec-931e-5f1b0ebef19f.html
9 replies (most recent on top)
Well we do have the most incompetent it department and the old af BBT servers running Unix
This ex Truist employee couldn’t be happier. Got my start date for my role as a banker ELSEWHERE… this has been a complete ride through he-l. Truist is the worst bank ever and have lied to EVERY client, shareholder and employee in almost every way possible. If it can go wrong in a merger- it went wrong.
Maybe we need an overtly g-y meme advertisement like BoA has on Twitter. It says we want more g-y customers while not trying to run off the religious core who make up 99% of our profits…..
I agree, this Truist Executive Management team has the most warped attitude towards their own employees I have ever seen - and this is coming from someone who has worked at three large banks.
Most banks see their financial competitors as the “enemy” - for Truist Executive Management, the real enemies are their own employees. While this sounds absolutely insane, it is part of the purple “culture”.
You happy “Teammates” keep waiting on that change in leadership. Meanwhile they are trying to put butts in chairs. Giving loan authority to mo--ns, remote ability to new hires, handing out officer titles while maintaining the same toxic nonsense. Change is not coming, change already happened!
Good client service starts with a cohesive team and happy employees. Look around you - Truist is the polar opposite. Why go the extra mile when you realize that no matter what you do, this Executive team considers you worthless and expendable?
This place will continue to be a drain on its investors, employees and customers until major changes are made at the top. I have worked in three different industries, and have never seen a more elitist, arrogant and callous executive team to its employees. Simply amazing.
I can't even understand the mumbling of our tech department. Sounds like they have marbles in their mouth, we spend 15 mins just trying to get the spelling of my name and a good call back number. Our tech is the worst I have seen, been in industry 40 years at many big banks. After merger the tech group never helps, it takes 45 mins for them to find out in english what my problem is and they say it is too complex and they will have to send to second level, by the time second level calls in a month you may have quit or had so many mental breakdowns from the company that you actually forgot about that ticket. Truist is a joke. BBT wasn't broken, we were better separate banks as two different teams.
In the most recent associate engagement survey 43% of employees thought our Tech is satisfactory. All I could think is who are these teammates? That seems way too high compared to what my group is experiencing.
You would never know it listening to Case and Meyer say how wonderful they are.