Truist unveils new Innovation and Technology Center

This has to be a joke, call the call center to express your feedback, waiting time has improved to one hour at best.

https://www.bizjournals.com/charlotte/inno/stories/news/2022/06/22/truist-innovation-and-technology-center-uptown.html

Truist is striving to incorporate client feedback into its development process. It doesn't wait until a product is complete before showing it to customers, said Sherry Graziano, head of digital banking and contact centers. There is a backlog of ideas on what to create, she added.

A contact center is housed in the space to bolster communication with clients. There are also observation rooms, where employees can view how customers interact with a product or experience.

One of the promises with the merger between BB&T and SunTrust, forming Truist, was the ability to create scale and put that momentum back into more innovation, Case said. Earlier this year, Truist finished the transition to a new digital experience for clients, which began to roll out in the third quarter of 2021. In February, it also moved millions of heritage SunTrust customers over to new systems. He said Truist has all the tools to compete with its peers and other technology players.

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Sherry Graziano, a loan officer and mortgage expert heading up digital banking, and they wonder how this is going bad. The Suntrust way at SunTruist!

IBM cooked up this game nearly a decade ago. It's been repeated across several organizations with predictable results - It's an IT Gladiator pit, a layoff machine. Here's how it works:

Narcissistic leaders cook up a scheme to recruit 'the best' talent. They create a grandiose "innovation center", recruit participants, and assign them to product teams. The product teams collaborate and 'make things' for a period of time - this is a trial period for the new hires. While they think they have a stable job, they are really just on probation. Those with great political skill and like-ability are kept; the remainder are discarded. The game is then repeated, until a sufficient number of 'cherries' are picked and product teams are satisfied with their team members.

This scheme will play out for a handful of years, until the narcissistic leaders who cooked it get the accolades they are seeking (pats on the back, big promotions, etc.). The 'winners' at all levels will advance in the organization, and the losers will be sent packing. At the end of the games, the space will be converted into a marketing area.

The above is based on my opinion, not on inside knowledge. I've seen this scheme before. on multiple occasions.

What a joke. More fanciful stories from Kelly’s pet

Last place you go for innovation because all the new innovation cuts the profitability of the legacy areas.

It is all hot air. Enterprise Tech execs are good a spewing out the latest trending tech jargon. They are awful at leadership and product delivery.

"Before BB&T’s $33.4 billion purchase of SunTrust Banks Inc. that led to the formation of Truist, BB&T consistently ranked in the top tier for customer satisfaction." Truist now ranks last!

It claims to have the tools and it certainly has a plethora of fool’s managing them.

Thread regarding Truist Bank layoffs

Truist unveils new Innovation and Technology Center

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