Intrigued to see what the verbatim on your stores pulse surveys consisted of. Ours were ALL around the changes to the comp plan, systems working inconsistently and contribution standards and the inconsistencies behind them. How does one complete a Pulse Action Plan based around employees being unhappy about things we have absolutely no control to change? Do I tell my team to sell more and file more quick tickets?
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Results says we need better systems and better pay. We can't improve either so how can we spin this to make people feel better?? Oh yeah, tell them we heard them and give them a badge.
I don't know but our team is in the same boat. Not retail but same situation. Can't fix the mistakes 5 levels above you.
Imagine a company that increases their prices due to an economic downfall and leaves their long time employees with wages comparable to the current starting wage at Culvers.