I would be happy to make many complaints if I knew that my complaints would change something here for the better. How interested are the top dogs in hearing our complaints?
I'm afraid they are not at all. Isn't it easier to find a new job than continuing to do the job you hate and constantly complain?
7 replies (most recent on top)
I totally agree the "Pulse" survey and "Integrity" survey has not changed a thing!
They want complainers to quit so they can hire only the 'yes men' like Russia
I think having a strong opinion about something that virtually every front line employee agrees with is not a complaint. It’s reality. Verizon can choose to do something about it or ignore it like nothing is wrong. The bottom line is that morale in retail stores is the worst it’s been in a long time and nobody has to be vocal to see it. The more Verizon ignores these issues the more unions will form. It’s already happening and there will be a snowball effect.
Lots of people complaining will eventually leave and are actively trying to. New people will come in and realize how it is and start looking and complaining. This is the cycle of front line attrition.
The higher ups just don't care, we've had anti union calls recently and the higher ups say people want the unions because of lowering pay, work life balance and benefits , so they know what Is going on, they just don't give 2 sh--s!
Complaining might change something 3/4 years too late. See denim. Best complaint is to just tank every survey they send
From my experience they know already but just don’t care. Since these decisions come from the top down and each level is expected to comply.
Any non compliance makes the next higher level look bad. Unfortunately, that leads to the front line employees bearing the full brunt of these terrible decisions on an already stressful front facing customer service/sales job.