The company's treatment of employees will be its downfall. The companies that treat their employees like they matter, like what they do makes a difference will go out of their way to make a difference. That's not Fiserv. Fiserv is in the other group of companies that mistreat their workers and end up shocked when productivity drops and the best people walk away. That's what's been happening here and what will continue to happen. That's Fiserv's future.
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Fiserv is not doing a great job. They have the largest brain drain to happen in a long time. Just last week the last IT guy in Frisco finished his days with HCL on Friday. The two contractors that HCL had hired to work with him were problems. One was apparently disgruntled because he wasn't getting paid and the other was a no show. The first one quit and without the last IT guy that transferred from Fiserv to HCL there, no one is taking care of the user, or working on laptops. Apparently First Data Management goes through times where it outsources something for a year or two. Doesn't like the results and then brings it back in house. I hope that enough people complain about the helpdesk, which is back up to two hours wait times, no troubleshooting, no questions and no help, To have tickets misdirected to the next level of support, where they can't help either. Watch, in a year or two Fiserv will bring it's IT back in house if they are smart. But they will have lost a lot of the people that know their environment to other companies first.
Instead of paying so much to the HR shills to do damage control on the cr-p job Frank is doing. Maybe give some of that money to employee's through better medical, 15%ESPP, annual bonus, a 4 years RSU perk, annual cost of living increases and trust that you hired the right people to do the job. I saw a new person get hired that was remote, and the manager was on the phone the entire day with the new hire babysitting. Lets just say thew new hire left after 3 weeks of being at Fiserv for more pay.
- Fiserv doesn’t have 44,000 employees any more. Anyone can see that from looking in Workday.
- Fiserv has a lot more the 200 people that are fed up with the company. Thousands have already quit, and thousands more are on the verge of leaving because the ones who already left haven’t been replaced and everyone is struggling to keep up with the workload.
- Fiserv under Frank hasn’t provided employees with anything remotely close to a “gold bar”. Frank doesn’t know how to give, all he knows is how to take.
Nice to know Fiserv is still invested in paying HR shills to flood the internet with PR nonsense to cover their problems instead of actually fixing them.
Fiserv does a great job for 44,000 just not for the 200 malcontents who nothing is good enough. Fiserv could provide gold bars and they would say every company provides gold bars.