Oracle continues to bill millions of dollars for their support while all their knowledge experts leave for greener pastures. On exec is pushing hard for this concept where the portal solves it and the Mexico center to fill that void.
That’s funny. ZDNet or some tech rag should do an article and interview past tech support folks that left. Any customer that wants tey human, experienced support should look to the cheaper, more effective third party-providers.
I’m still connected on LinkedIn to some of those Argentina folks who were my remote colleagues back in 2015. Many got excellent jobs at Google, Amazon, etc and they are doing very well.
It’s not the people. It’s the company.
Didn’t they try the same in Chile a few years back? The siesta sunk that battleship.
We held a job fair to interview candidates from Mexico. Apparently our reputation, salaries and benefits was not enough to attract qualified engineers. We came away empty handed. Apparently 'America First' is only a consideration when our CEO wants to overturn an election.
Thought all the smart people already left Oracle.
But is Oracle solving any problems or creating another time-consuming step?
Since Oracle is basically brokering third-party support why not skip the middle man, go direct and save time & money.
Here’s a pro tip:
The portal is a TOOL. It alone solves NOTHING.
YOU NEED SMART PEOPLE, good management, tech and soft skill training. At a minimum.
Then you build the culture that people want to join.
They hire support reps in Mexico. They come for training, and figure out the name of the game. They don’t show up for their first day of work!
No, Mexico will not solve the problem!