New charge coming of $1.35 per voice line. I hope that customer service is ready to handle these escalations. It's not customers fault that Verizon leadership doesn't know how to run the business. Be ready for port outs people. My team is just giving out the loyalty number with each escalation. We are not the punching bag for this idiocracy.
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Quote - Sounds about right for a store. They never want to do anything.
Just try to push things off onto other departments. Having them call in does nothing except pi-s a customer off more when they are told it’s justa normal part of the bill. - End Quote
I send the customer right back. Especially if I know the store can’t help. They need to deal with a screaming person if they caused them the grief. Accountability is needed for the lying a*8holes. I never talk to the customer again, you lied to them, you deal with it.
Giving out our ceo's email for customer complaints might be one of the funniest thing I ever heard of lmfao
We are giving out Han's email to everyone that comes in complaining about the consumer economic surcharge.
So you are aware that other top carriers are also raising prices even more than Verizon. The cost of business has gone up for everybody and every product which is why prices have gone up on everything. But oh Verizon is just supposed to continue and not raise prices? That's stupid. Customers won't complain about their Netflix Hulu cable internet going up but when it comes to Verizon they think they can escalate over something like that which they can but nothing's going to happen it's a fixed fee if they want to go to another carrier over that amount of money and pay more and get less they can do it. We all know more than half of them will come back as a win back.
Sounds about right for a store. They never want to do anything.
Just try to push things off onto other departments. Having them call in does nothing except pi-s a customer off more when they are told it’s justa normal part of the bill.
You think we have a loyalty number?! We do not have a customer service Loyalty Team. Stop telling customers we do. We don't get paid enough to deal with the stuff we put up with.
Just kindly show them where to generate the transfer pin in their app. Thats what we do. I ain't gunna argue. Here...Please.. port out. Hanz doesnt need more of your money anyway.
This place is a friggin clown show.
We do this every few years, this is not new. Execs are just happy that AT&T had a price increase around the same time this go around.
News flash, in store we would prefer a customer leave. Chances are if you're the ahole who is like "fine I'll just switch" we prob didn't want you anyways. I hit them with "fine switch, do you think that I own this company? We will miss your 3 lines on the cheapest plan Karen"
There is no loyalty number ahole! You just want to push it off on customer service reps! They aren't punching bags either!
Each customer should be recommended to write the President of the United States.