https://wraltechwire.com/2022/04/04/raleighs-victra-buys-go-wireless-and-continues-to-hire-in-the-triangle/
Los Angeles, CA
Only has 3 corp stores for a population of 10M
The rest of every store in LA county is owned by Victra
Wonder where all the corp stores went? INDIRECT RETAIL!
That's right they go and buy out corp store and now Verizon no longer has to spend money on you training etc
End of Retail?? You decide..
….and now a series of unrelated facts...
“Authorized Retailer” and “Premium Retailer” signs have been removed from those stores. (By design to convince the consumer that they are dealing with Verizon)
Your DM now has supervisory role over the “Retailer” stores. This is part of the plan so consumers will have the “Same” experience in both “Company” and “Non Company” stores. How can they do this? Not by bringing the “retailers” to “company” store level support, rather they are bringing the company stored down to their level. (here is a number to call for this and another to call for that).
Company stores have been reduced to “selling” credit cards with the end goal to be get “Verizon” out of the “finance business” for phones. (put it on the Verizon card for some interest free or other offer). This will also eliminate the need for CORE /PACT for credit reasons and all customers will be approved for service as they are with prepaid.
The “Visible” experiment has been quite successful. They do not finance phones and are able to sell services for half the price of Verizon.
Verizon and its stockholders have little or no care about the “Jitterbug” crew and ONLY care about the bottom line. Elimination of the company owned retail locations cuts out at least 3 billion in costs
OMNI channel! It is happening. Retailers and Agents will have the exact same access corporate stores do but different compensation structure. They already blended Indirect into Consumer.