State Farm wants to get the most out of it employees, but at the same time doesn't want to invest in technology. It's horrible to hear that a person who works chat system stops working several times a day. The outdated technology here can sometimes be extremely frustrating. It would be nice for the company to start dealing with this issue, right?
5 replies (most recent on top)
A brighter future? These execs just recorded record profit and record production in ALL lines of insurance. And in a company celebrating 100 years. Just need to get rid of the remaining dead weight like you.
Can we please bring in some sr execs with the proven skills and leadership to lead us into a brighter future.
Technology has quickly become one of the worst aspects of this company. My job has me filling out double and sometimes triple the same info across multiple tech platforms. I feel like 95% of what i do is data entry that doesnt help me do my job, and saddles me with points of failure at every turn.
For all the efforts theyve done to remedy the insanely bad design of ECS, and that is an understatement. Every new system only adds more layers on top of what still needs to be done in ECS rather than improving....and that new tech is poorly designed, even the salesforce stuff which is lightyears better than home designed tech. Its like they refuse to have input from people who actually use these systems.
Systems is too busy with business partners trying to implement creepy risk management, shady marketing, risk management, Terrible Telephony and CRM/ServiceNow and other things. Ethical companies would never go down that road. Follow the pack is the game calling it technology.
It's all horrible for customers and employees. $$$.
Reduce technical dent never meant what they are integrating- A mess
State Farm needs people to work my G, technology isn’t going to answer a phone or work a claim.