Good Lord!!
We went from hearing Roosters, Cats, Dogs in the background to even worse now, some guy from INDIA who's name is YAMAL yeah ok change it to Josh or Frank but Jamal.
This new CEO is bringing down Verizon just like he did with Ericcson. I doubt Verizon will ever win back a Customer Service satisfaction with that type of customer service whose English is worse than Hans himself. Matter of fact I think Hans has a worse English accent like when says Verizon Ultra but sounds like he says Utha LOL