As you can see, the clients are fed up with Truist, customers have complained of long waiting hours and having money mysteriously disappear from their accounts.
https://www.13wmaz.com/article/money/truist-bank-customers-frustrated-merger/85-59dec274-a3b9-49cb-98d8-33b731fcdf13
Read the social media posts. Clients DESPISE the way Truist does business.
No surprise. Lightweights at the helm and completely over their collective heads. It’s a tragic comedy.
Have some seeds of Hope!
I closed my accounts in late November as a former employee. That last month they charged me $10 bucks because my accounts went below their threshold! Fine, kiss my ar-e! Then I actually received a new debit card in February! Really! My accounts were closed! And then I here active clients did not receive a new card! This is crazy! So, was a group working on old data? I totally suspect
These deceitful people started taking $25/- out of my dormant checking account even though my combined assets in all accounts with them was significant and over the minimum. They started this all of a sudden in 2021. I have not made any withdrawals for years. I don't remember receiving any notification. When I went to the branch manager, she informed that the bank is under severe stress, almost at non-functioning levels with nobody that can be reached, reduced staff, non merged systems and so she cannot refund the incorrect deductions per month. She said there was nobody going to be available in the corporate (corporate !! for this small thing) until the merger work is completed as she needs permissions/approvals to refund to me (it was for a few months of inappropriate withdrawals by them, hence a small amount and she, clearly looking like a senior manager needed approvals !!!) 3rd rate service !! finally they refunded but not for all the months. Is Truist that disparate to make money from their customers' accounts?????