Customer complaints are dead on both Better Business Bureau and Facebook Bed Bath & Beyond. They are all valid complaints. From in store and shipping. Broken items to missing items and not enough product or the products customers were always purchasing. Customers don’t realize that most of BBB products are still sitting on a container ship delayed. As for shipping- we are all scrambling to find boxes to ship items in due to BBB’s own missing supplies. I saw one customer complaining about an item she purchased and it was shipped in a totally different box that the item comes in. Facebook BBB response back to a customer is a generated response- do you really think that there is a live body watching Facebook BBB page. Customers don’t realize that BBB has no warehouse’s so when one is placing an order it is coming from a regularBBB brick and mortar store- BBB has so many failures going forward, not till things are fixed BBB will not get any better. BBB has to open their eyes and ears to hear and see what customers and employees want
Reposted from @2ytp+1fPYsGtH.