Thread regarding Verizon Wireless layoffs

@Tom - Facts!

"As a manager you are constantly defending your store numbers to the DM"

Pathetic! you are not defending the store you defending your A$$ for not doing your job to train and help your sales associates close a sale or deal with an angry customer, but rather avoid and just go to your meetings and then when looking for a manager just to find you playing with your phone or talking to your love one.

This issue goes as far as Sundays were no calls, no receiving inventory, etc but still, managers are in the back playing games and leaving sales reps with a Q and not helping them with simple issues.

So as a soon-to-be manager you are already full of cr-p! I have coworkers saying they want to become managers just to avoid the customer interaction as they see managers don't ever handle customers and if an escalation they try every single way to avoid helping the customer.

They are all like that. Always been that way.

Leadership that schedules calls on the middle of the day do not understand what is important.

Yet all those calls produce nothing different on the sales floor.

As a soon to be former manager I’ll let you in on a secret. The calls are all about metrics.

Where the store is on the swag report mtd and what’s the plan to make everything green.

How many vz engage calls were made and the closure rate and what’s the plan to increase them. How many data step ups mtd and what’s the plan to increase them. How many smb leads submitted to the funnel and what’s the plan to increase them. How many 5G home services you have mtd, oh wait no 5G in your area, that’s not an excuse you had 2 customers from 5G areas pass thru your store getting a SIM card so you should have closed a 5G home.

How many vz credit cards and vzhome the store has month to date and what’s the plan to increase them. Oh and why that one little store in podunk county whatever state is doing more than the entire district so see it can be done. Your just lazy and a bad manager.

As a manager you are constantly defending your store numbers to the DM on these calls and pretending you are coming up with earth shattering tricks and strategies to improve said metrics.

Let’s not forget grow conversations, contribution standard conversations, UIA tracking and conversations, weekly scheduling, time off requests, call outs and other day to day store administrative stuff such as system issues, at your service tickets to fix stuff, keeping vrms updated, promo fallout reqsts etc…

Plus you are trying to keep store morale up while reps give push back on practically everything Verizon expects you as a manager to accomplish.

But any we lazy cause we in the back.