Hypothetically speaking, if you saw that your store has an appointment for 5-7 SMB upgrades scheduled (probably no ARD and they want content transfers)
What would be the best way to shut that down before their appointment time?
Asking for a friend
Wow ! Those are the worst ! However if this was 5 years ago I would gladly have done those ups no problem at all.. why ? Because we actually got paid for them back then, also our systems would allow us to upgrade 5 lines in less than 1 hour no problem. Let’s move foward to now, 5 upgrades gets you NOTHING, you will probably spend 5 hours doing 5 upgrade with our new system, so instead of wasting your time and the business owners time, just send them to business telesales …
message them and tell them u have no phones and do it online or over the phone, manipulate the 💩 out of them so they dont come in if all they want are upgrades and no growth or ard
All these years and we have just discovered that upgrades never have any opportunity and we’re definitely benefitting from sending them all away. (Sarcasm implied)
The company isn’t being hurt by this but the store level certainly is.
So why we fighting against upgrades so much? Not just for OP but in general? I could list several recent instances where someone was almost turned away for a transfer of service or an upgrade, etc, until at last minute we found out they also wanted to add lines.
If the store misses those growth opportunities it’s their own fault. Please don’t be scrambling to find adds at the end of the month the hypocrisy is laughable. priority #1 seems to be to get rid of the upgrade no matter what adds are lost with it. It seems they’d rather risk the adds than do the upgrades. So as they say, you’ve made your bed…
I can understand the company promoting this because they will probably get those adds either way.
But stores don’t seem to care so much about getting adds because they are missing a ton of opportunities by focusing more on sending upgrades away. Why are we fighting so much to hurt ourselves?
You don’t have to agree…but just consider it.
You thought we have phones in stock? Hahahahahahahahahahahahha Blame Biden
ooohhh... we just sold the last one.....(of all the phones you want)
Easy. Do the upgrades. Dont touch anything. Stand behind the partition. Make them press every button. I absolutely enjoy my days teaching customers to do it themselves. I only enter a password for a customer if they have shaky hands. But they can do everything all on their own. Its the perfect time to learn.
Ask them if they want disney, hulu and espn plus for free? If they say yes, put them on consumer.
Tell them the system isn't working (which probably isn't a lie) and they'll have to wait for our business rep to reach out to them. Submit the lead and move on.