As someone who has worked at Fiserv since the 90s, Fiserv was never "great". I never ever heard anyone use that word to describe Fiserv when it was supposed to be "great". There has always been an oppressive mediocrity at Fiserv. Every time someone worse than the last guy takes over, though, they reach for the superlatives about how things used to be to drive the point home. But let's get something straight: "greatness" and "Fiserv" have never really belonged together in the same sentence.
Bumped from @evm+1eRWZcI0, 100% true.