Below on post on Yammer by someone having the b*lls to speak up. Well, he seems to be a contractor (/C), so this may explain that.
I love this part :
"Whatever cost savings were supposed to be achieved by this switch are probably not being realized and the costs in user frustration, dissatisfaction, and wasted time may make any financial cost savings moot."
This could apply to so many outsourcing moves we see happening...
Hello EMIT, in my opinion the new ServiceNow system is awful. Many of the forms I've tried to use don't work, with many forms having required fields that can't be populated, and therefore they cannot be submitted. Forms that do work often have poor instructions and are counter-intuitive in function. The few working forms generate an RITM ticket number, but then there seems to be no mechanism to search for and find those tickets once they are generated.
Normal self service operations where users interface with EMIT are grinding to a halt because ServiceNow doesn't work properly. Whatever cost savings were supposed to be achieved by this switch are probably not being realized and the costs in user frustration, dissatisfaction, and wasted time may make any financial cost savings moot.
Since this has been going on for a couple of months now, does EMIT have any timeline on when the problems with ServiceNow will be fixed? I've opened several tickets about problems with ServiceNow forms, but nothing ever seems to get resolved. The "just call the help desk for a workaround" is not a solution.
If you do get ServiceNow fixed, will there be some kind of training that we can access to learn how to navigate and use the new ServiceNow platform and deal with its many idiosyncrasies and poor user interface?