"Mark George
Yes. Ken, look, I think in terms of headcount, we've taken a lot out this year. There's actually more to come. So not only will we enjoy the benefit of
the full year effect of those employees that came out in the back half of this year, but there are more to come in the beginning part of this year.
And then frankly, we just have to see how volume shakes out and determine how much further we can go and absorb the volume that we're
assuming to get returned in the back half of the year."
Their earnings conference call for Q4 2019 after a big round of layoffs.
Source: http://www.nscorp.com/content/dam/QuarterlyEventFiles/4q-2019/4q2019_transcript.pdf