I think it's safe to say by now it's done, any ideas on how many people total were affected?
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Such a predictably rude and arrogant response.
Well done for getting to know the company so well in your 14 years there. Is it any wonder it's such a basket case.
ASM - Account Service Manager. This is someone who provides some service, but is assigned accounts and territories and is responsible for helping customers after the sale and installation.
CSM - Client Service Manager. I believe this is a break/fix person.
TC - Technology Consultant. This is a design and deployment person who is hired by the customer to do a specific assessment/design/deployment project.
I used to work at HP (14 years). I don't know what they are. I guess if you don't know what the TLAs (three letter acronyms) are, then the post is not for you. What is an ASM? Application Service Management? Application Sales Manager? How about CSM? Customer Success Manager? Certified Strategic Manager? I'm guessing that TC is Technical Contributer, but I'm not sure. It would be much more interesting reading if the Three Letter Acronyms were defined.
@3xsw+1drTjb3I Not really that many if you work in HPE, then you should know what they are.
Wow that’s a lot of TLAs.
It wasn’t just ASM’s. They cut a lot of the local TC’s that the ASM’s used for work at their customers. It seems like they were all compute TC’s. The ASM’s are being offshored to Costa Rica and the TC’s to India even though customers were told they would get local resources. Some CSM’s were also laid off.
Wow, so they just cut a bunch of ASMs! What about the new Account Centric Model and Service Experience Leads program being rolled out? Is that just another doomed reshuffle which will make no difference?
I don't think customers are happy to continue paying the big $$$ for bad support from India so move to lower levels of support which don't come with an ASM which means they don't have someone to assist with support cases which makes the whole support experience even worse.
Quite a few ASMs and their managers. Also a few in engineering/ERT in some of declining technologies (HP-UX, 3PAR).
I've heard large numbers in account services varying from 40 to 100. Who really knows?
And what was hit the hardest?