Does anyone have any thoughts on who will be supporting the clients once most of the staff leaves voluntarily? I’ll tell you right now after the news broke there have already been several resignations of some high caliber talent. Leaving folks who have only been around a year or two and still know nothing. Clients complaints are at an all time high so what will happen once nobody is left to support them? Do they really think some new person off the street of Berkeley heights will be able to support stuff that takes years to gain knowledge?
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I heard today some client facing groups have lost people , IE teller support, so its just a matter of time before more are let go, everyday I see deconversion emails of clients leaving , the clients have no idea what's going on they need to
it's a natural reaction to worry about clients because those of us on the front lines would and do. however, especially if you're planning to exit Fiserv (voluntary or involuntary), we all have to start emotionally distancing ourselves from those client relationships. there is a balance of course. you are going to do a ki---r support job 'til the very end, but stop thinking about clients and start thinking about you. how to take care of you. your next steps. as a Fiserv colleague, my concern is for you (I need a heart emoji right about now!).
Fiserv doesn’t give a sh-t about the clients.
The amount of institutional knowledge being lost every day is staggering.
The effects of this will drag Fiserv down for the next decade...
When weird obscure problems occur at 8am on Black Friday and the systems go down, no-one will know how to fix them and the reputational damage will be huge.
I think every client facing associate should be telling our clients what's happening for sure. It's our obligation to support them and we need to tell them how this d-mb plan of Franks will impact them negatively.
If they clients do not have anyone to report issues to, then the numbers will improve dramatically.
I have this same question. I know of entire client support teams that are affect by this news, people with 10-15+ years of knowledge each. Things that cannot be “taught” to some new employee in NJ over the course of a few months. I can’t imagine how this will actually play out in the long run when clients start finding out, and once people start leaving and their cases are not resolved right away…. I’m not directly affected by the relocation, but I’m out.
I told a client about this today. They wanted to know who would assist them. They want experinced, client support not someone who knows less about the system. Clients don't understand HOW this can happen. I just know I am done. Maybe Frank will have to answer the calls.