Every time I call Truist for help the anticipated wait time is over an hour! How does this company plan to fix this issue? Do they even care if customers leave?
26 replies (most recent on top)
Aws is fubar today which is causing issues
Ive been on hold for over one hour now. stupid stupid stupid company
Thank you for your patience. Your call will be answered as quickly as possible, Our hold times are up to 15 minutes. If you prefer you can wait on hold for two days for the quickest possible.
File a complaint with the CFPB. 10 minutes tops.
BALLER MOVE: Then send the complaint to your state AG
Imagine having a business account, trying to resolve an issue with a third party merchant attached to Truist bank and can't get through to get assistance. It's so frustrating.
I've been on hold for 2 and a half hours! Tried 4 times to get through yesterday. Does anyone even work in the call center? They could at least change the music, dear god this elevator music is going to be haunting my dreams.
Currently at 2 hrs & 43 minutes. This is ridiculous.
On hold for 2-3 hours. I’m just trying to put my life back in order, and I can’t do that when my banks leaves me on hold for AGES.
2-5 minute wait wait time my a-s
currently waiting 2 hours
I've been on hold with them for 45 minutes now, and from the looks of the other replies I have a lot longer to go... I have an auto loan with them and I am trying to set up my account so I can pay it. I've been trying to get ahold of them for the last 4 days, but I don't have the time to waste 3 hours on the phone.....
OMG - 3 hours 39 minutes and counting - WT actual! The worse part is that you have to listen to the same sh*tty song OVER & OVER again - arrrggggggg! This is beyond pathetic - I need to order a new business debit card sine the OLD one doesn't work and they failed to mail me a new one!
I’m currently on hold now and it’s been over 2 hours! I filed a complaint about this because it’s everyday and I guess that upset them because they blocked my debit card after that.
everyone is dialing the wrong number! The bank never gave anyone in retail a directory. The old heritage numbers do not work anymore and when you dial a number it doesn't even route to where you want it to go. If it does route to where you want it to go, you either get someone new who doesn't know what they are doing bc the person before them quit with no notice and the newbie couldn't get trained or you get someone experienced who is on their way out and does not care about their job bc the bank has demonstrated to them that they do not care about the teammate. I make 2-3 calls a day and my day is over, welcome to suntruist
The wait times as you can see by other comments are more than 2 hours. I would know as I have tried several times over the past month. I do understand staffing issues but spend some money to update your phone system to “its approx a 2 hour wait. Leave your number and we will call you back and you wont lose your place in line”. It would be a great investment. My family would really appreciate it as they are about to tear their hair out with that awful music.
Credit Unions have entered the chat.....
On hold times are ridiculous. It should not take an hour to speak to someone. Thank god it’s just a car loan with them. I would never bank personally here with this kind of wait time.
Why should it be an hour to talk to someone about fraudulent credit card activity??
Absolutely unacceptable.
I was a Suntrust customer since 1995 and am seriously considering moving all of my banking elsewhere.
I work here almost 30 years. The bank went through MOE whatever it is ongoing merger from 2019 and still not complete correctly. All of the workers are abandoned and unappreciated and over worked. Leadership is incompetent and no workers cares because no one cares about them. They are all planning their exit or on some sort of leave or unproductive in protest to conditions, everyone is new and unqualified bc the bank can not appeal to talented job seekers or retain talent. They are constantly rehiring because everyone is leaving and the bank is in crisis mode, never ending training people and putting new reqs up. SO toxic no one wants to work here or aspires a future here. Year whatever of the merger and branches have still yet to receive a call directory for correct departments let alone a list of employee numbers for these departments, Bill Rogers outsourced everything. Waiting for an hour to two hours and getting the wrong department or someone who does not know what they are doing is common place regardless of the department you are calling for. This has been going on for years. I get hung up on if my need is a hair better than remedial and they route calls to people who do not speak english or incorrect department or a fax machine ect. It is a nightmare to work here. They fixed what was not broken and left it broken for years after "fixing it".
Waited 58 minutes on hold got a lady that put me on hold again and then hung up. Was a decent bank then the merger happend and now its cr-p. Even the app is garbage now
Same here...on hold now for 40 minutes. Just need help getting into my account...when I try to sign in online, it says it needs a verification code but the code is being texted to a number I don't even recognize. FML.
NEWSFLAS - Maybe ya didn't notice...we are in the midst of a COVID pandemic spike again. People are testing positive and not coming to work.
https://www.worldometers.info/coronavirus/country/us/#graph-cases-daily
90 mins on hold today. Called back because thought there was something wrong. on hold again RFN for 25 mins. Come on. This is awful customer service.
They probably outsourced the customer help line overseas to India, just like they’ve done to most internal support desks. Long wait times, terrible connections and language barriers is a recipe for success!
Who you kidding? Ya think anyone is going to go through all the work to move their checking, savings and other accounts because they had a long call wait time? Welcome to 2021. This is the same story for every business that is customer-facing.
Maybe you're dialing the wrong number...