Just today, my boss said.. False churn the he-l out of it so we can hit our numbers..They put it in our hands, so that we can get fired for their inability to stand up for actually not having the tools to do our job. Tell me how this is going to play out?
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You don't need to be shady. They aren't about to fire you either.
Those saying they are tracking the IP's aren't very tech savvy in the ways of staying anonymous.
What’s the difference in slamming customers to get sales numbers up and slamming employees with medical injections to get government funding? This company has lost its values
Wow spot on about doing a number change. My SM told me to add a line today instead of simply changing the number. Apparently commissions team doesn’t investigate much since going the team route. If a store is high up on the metrics list it probably means shady stuff going on. There is really no other explanation.
You are d-mb. No one here is giving ip addresses to Verizon and then no one is telling Verizon where the addresses go. Id--t. That so illegal.
They push shady transactions because of the way vz is paying its employees. This is the way its always been as a rep. Find a way to pad your numbers so that vz pays you. Now that we can't even make more than $1k in commissions anymore unless you pad your numbers then expect this sort of behavior. Blame leaders for not incentivizing its employees.
@xkc+1dEHgNtz That poster claimed the AAL was because the customer wanted a number change. I fail to see what this has to do with the egift card promo? As long as that new number stays active for 12 months they are good. I agree though the managers are pushing some shady transactions.
Sounds like your manager needs a new job. If it is revealed who he is (and yes, HR has a good idea who posts here because page admins can see IP addresses) he is admitting to unethical behavior. Quit whining about what you think you don't have because you have the tools and they work. Most problems I see from a sales support perspective are ID-10-T errors.
Ahh, selling with integrity.
Don't get caught up in that mess. It will come out eventually. Do what is right.
Does your manager realize if a customer disconnects a line within 6 months they have to pay back the gift card amount! That's gonna be a big credit in a few months. How many times has he done this?! I'm actually laughing out loud.
I have had two instances this past week where a customer came in to simply change their phone number. The manager told me to add a line and cpe the phone so the customer would qualify for the BYOD e-gift card. They then wanted me to sell high end accessories and bill those to account and told customer to use e gift card to pay the bill when it comes in. Meanwhile the customer has to call in and disconnect original line. The shadiness is still going strong.
There are literally very few, in any, cases where “false churn” would even be mildly acceptable (system issues being probably the only one, and you should document those cases. Nice try, your manager is a fool who must be on the way out.
Why would you ever do false chrun with this model. Especially if it's not what's right for the customer.