Thread regarding Oracle Corp. layoffs

“Then it is the job of the support management to pass the information up the chain that there needs to be a budget item for training. It seems as simple as that. If all the management in the support area is behind it, wouldn't they add it then?

Or do the people at the top, really not give a sh-t about running the company?“

Bingo! You win the prize. My mgmt were little mice. They were managers in name only, basically glorified babysitters making sure the toddlers didn’t break out of the playpen.

Easy answer: training is not a priority bc it costs $. No budget items for this. At Sasfra kitty’s company, if it ain’t on The Spreadsheet, it simply doesn’t exist, and isn’t needed.

No Training For You.

Then it is the job of the support management to pass the information up the chain that there needs to be a budget item for training. It seems as simple as that. If all the management in the support area is behind it, wouldn't they add it then?

Or do the people at the top, really not give a sh-t about running the company?

There is no singular "support organization" after they restructured when Narwal was fired/quit. It was all broken up into the various development organizations. Except for maybe the incompetent evil people in OCI support like MR, RB, and TD who, last I knew, were orchestrating a takeover of all support functions despite not being able to effectively run their own little world. They had no clue what it took to support enterprise customers or complex enterprise systems - maybe they could handle little mom-and-pop cloud customers with their non-customer-centered support but customers with real requirements would not accept their incompetence. They had no respect for customers or their engineers or for anyone outside of OCI. I had to sit through numerous meetings listening to OCI execs call legacy Oracle support stupid and worthless while claiming they were better but they could never deliver customer support that "delighted" customers based on customer satisfaction scores (much lower than "stupid" legacy support). Their idea of training even for complex products was an hour PowerPoint deck and links to scripted runbooks. If the engineer could not solve the problem quickly, it was thrown over the wall to the dev/ops team who was already busy trying to keep the backend up and running. This was the biggest bunch of arrogant mean fools I've ever encountered.

For the past 6 years I have been training people in my product area and then watch as they turn around and leave due to no raises. I have not had a raise myself in years. We used to make up for it with a bit of overtime here and there, but this is no longer an option. If they think I'm going to train employees from Mexico they can think again. Let the Romanians train them. I'm outta here.

It only got as bad as it is once MS took over.

If you think Oracle Support is bad now, wait until the Mexico support office gets ramped up in Sasafras’ bottom-line pea brain world. While the American Support workers are slowly bled out. Cheap Support is the ONLY support to these sociopaths.

“ Oracle “support” = bottom of the barrel. The dregs.”

From my experience, this comment is not fair. You need to separate the ‘people’ who work like slaves, from their organization.

Easy answer: training is not a priority bc it costs $. No budget items for this. At Sasfra kitty’s company, if it ain’t on The Spreadsheet, it simply doesn’t exist, and isn’t needed.

No Training For You.

Oracle “support” = bottom of the barrel. The dregs.

And the corollary question to this is.... why does the support management not do anything about it? What is their motivation for just sitting on their hands and doing nothing to get training?

The thing is, if you are in support, it probably looks like there is no training because the management is clueless. Reality is, it's being done deliberately. The question is why?

Management in development DELIBERATELY makes sure that no training is provided.