In my store. I received two surveys that were coded as Account Authentication. Account Authentication doesn’t help or hurt us. They were both 10’s so I didn’t think anything of it until I read the verbatim. One was an add a line and the other an upgrade! I had my manager pull up the orders to confirm. Sure enough, add a line and an upgrade. So instead of giving us the promoter for our multiplier the survey “doesn’t count”. It’s bad enough RIS heavily weighs on our commission now we aren’t getting paid on sale transaction surveys?!!
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Whatever leadership can do to avoid paying us. It's quite interesting that they have money to hire door greeters but they don't want to pay its frontline more??? When money gets taken from our commission from a survey, what happens to that money? Does it just go towards a Hans bonus?
I wish leadership lost money from pulse surveys that are rated 8 or below. Then maybe they would actually care.
If the basics of ris scores giving you the shaft on commission makes you mad, wait until the holidays. Our store just got word that we will be getting seasonal help from manpower staffing agency (people checking customers in and assisting with device help). They will not be considered verizon staff but they get counted into our RIS scores allowing their detractors to count against our one team commission. They have no experience and no training on what we do or product knowledge. Our commission has already been torpedoed by upper management and now we get this to make it worse so we get less pay during the holidays.
Go to HR and Commissions and ask for the difference in pay.
I wonder if it’s caused by having to reauthenticating the account? I have to send the code a second time because the customer came back or the system was being d-mb.
We just looked and counted 4 that were coded as account authentication but were sales, they were 10s and we missed a multiplier by 1%. Last month. This is nuts!!
My manager just found 5 transactions (ALL 10’s) that were coded as “account authentication” when they were actual transactions.
How does this happen and who do we need to talk to?
This is F*CKIN SHADYYYYYYY.
Oh.. its by design. You think they actually want to pay us fairly? The cards have been stacked against us with changing quotas for years and now they can sc--w us more with surveys.
As long as Hanser gets a fat check every month. No one else really matters.
After reading this I started to investigate my stores " account authentication " 10s and wow 5 of them in 30 days had real transactions tied to the account. After a little more digging all of these examples of incorrectly categorized surveys were 9 and 10 scores. Amazing! It make total sense the way the systems are totally mismanaged. Or?!? Could this be by design?
That's strange. I wonder what happened. I look and track surveys pretty seriously and I have not come across this in my area. I will have to filter for Account Auth surveys and see if any of them had transactions on them.
You work in retail. They don't care about you.