I worked at SunTrust for years before finally escaping. For years, my family and friends laughed at my stories of how lazy, ignorant of the world and different cultures, and insensitive the leadership was. To say the managers had no people skills would be an understatement..... and I don’t mean the ability to socialize with other managers.
Most senior managers had worked there for decades, never lived much of their adult lives outside of Georgia, and if they worked at another organization, it was for only a few years right out of college, if that.
They didn’t pursue further education because they were being promoted for already being part of management, not for excellence/knowledge. This meant only people already in manager roles were further promoted.
In response to annual “teammate” Surveys, there would be a million meetings and then a announcement of “We feel your pain and need for real advancement opportunities: You may wear jeans on Fridays.”
At my new job at a different company, the incompetent SunTrust management stories are still good for laughs. (People don’t really believe how awful management was ( but I don’t even have to exaggerate).)
I am sorry for those unable to escape. But if you find you can, there may be a much better world out there,