I don’t remember ever more people leaving than lately. It's become really crazy. I'm starting to wonder who's going to stay here. Worst of all is that there are no new people, no replacements.
How do they think a company can function that way?
Are they testing the limits of tolerance of their employees?
We get paid more on surveys now than selling. Do what gets you paid
It's a pretty easy problem to fix. When managers and lazy reps spend all day troubleshooting issues with apple imessage settings or apple family sharing or password resets instead of SELLING the products and services VERIZON OFFERS to resolve those issues? If i was ceo watching the waste, lazy, excess that managers and reps spend instead of SELLING. how can you spend 45 minutes answering questions that aren't related to verizon at all? These people have no backbone and let customers trample all over them.
And YES team commission is a joke when my managers think it's a good month barely hitting a 1.0. When I'm trying to rally people together to make sure we get paid and they're babysitting a customer making an instance claim for 50 minutes.
And when we have more customers than ever? Why can i give people good advice and send them on their way satisfied and everyone else grabs the customers phone and endlessly pokes around for some stupid setting that isn't our obligation to know??!!
Yes not sustainable is right because NO ONE SELLS VERIZONS PRODUCTS AND SERVICES and instead acts like personal tech support for every mo--n too lazy or stupid to learn - at the direct expense of our purchasing customers arriving 6 deep in queue behind 4 troubleshooting and a bill dispute
yeah they dont give a 💩 about employees anymore, basically were just slaves these days
My personal guess is they are trying to get people to quit so they dont have to pay severance etc. If you quit because it sucks they dont pay you anything. When enough people quit then they can go all indirect. That is obviously the direction it is headed.
No they don't think this is sustainable. Will be interesting to see what the game plan is. My money has been on mass store closures or move them to AR for years. I am astonished they keep these stores going. Still have my money on this play, we'll see.
We have one quitting and I am looking for another job next month. Been with the company a very long time. We still get paid good but I dont think it is worth it any longer. Make WAY less $$ and troubleshoot all day long most the time. Rude customers. Ridiculous hours. Cr---y systems that dont even let you sell the service half the time. Lazy GM that doesnt know how to do anything much less leave her office.
It has turned from the best job I ever had to just another job I cant wait to get out of
ever since i lost ALOT of money when they switched to team comm i just kinda do “enough” to manipulate their stupid numbers and stay afloat. high performer here and 8 years with this company, you dont wanna pay me what you use to than im not
giving you my all
My store just lost a rep this week. We now only have 4 reps. This is going to be a rough iPhone launch/holiday season. It seems clear verizon isn’t doing anything to want to keep people.
I just left after 5 and a half years. There is life after Verizon! And this is coming from someone who never in a million years thought they would leave Verizon.
None of the tenured reps have been leaving because they still make an above average salary for what little work they do or don’t. Remember most reps who made 1-2k checks prior to covid are actually making more money now. I actually don’t think Verizon thought so many people would stick around. This is a factual number coming out of corporate : Since Covid (March 2020) up until the end of this past August only 15% of original retail employees left the stores. This number includes , transfers to other jobs within Verizon , store closures and reduced head count . It may seem like a lot of people left but 15% is the factual number which really isn’t that big of a deal. In fact it comes down to 1-3 reps per location .BTW At least a third of that figure is reps leaving for telesales
Hans and KB are loving it. This was their plan all along.
I got SM's leaving to other companies, OGs just not caring at all and new hire that this is their first job ever, Make sure to add home protect and get a credit card.
We had 4 people quit this month. 2 new hires, 2 tenured reps. Down to 4 reps going into quarter 4.
yeah no idea what's going on. So many people leaving lately and lots to just anything else that isn't this. I'm on my way out also and honestly I question the critical thinking of people who aren't looking to get out. new hires are not going well.