Thread regarding Oracle Corp. layoffs

Well, you know, like TG said, he only has to make this work for a few more months. Everyone in the management is just like that. There is no one interested in long term health of the company. Not even LE, just so long as it lasts as long as he needs it. He's not interested in anything past himself.

“ one of those manager clowns?”

LOLOLOLOL NOPE just hoping to demonstrate to some of the walking dead in support that they are being gaslit to the nth degree.

Your response shows not how far Oracle has fallen. Heck, the entire industry knows the reputation! It shows how far YOU have been removed from your dignity to not be able to say ENOUGH and walk. To just sit there literally and take it. Especially now when every kind of Tech job is begging.

That so many agree with you?? A demonstration of a organizational groupthink.

"The first rule of support is to NEVER tell the customer you’ve never heard of what they are calling about. You can find other ways to buy time while you figure it out. Once you admit ignorance, you have lost the customer’s confidence by whining about something that isn’t the customer’s problem."

STFU...who are you, one of those manager clowns? No $hit Sherlock, of course you shouldn't tell the customer that. But guess what? I sure do. I'm in such a stupid middle man position between a customer that has been swindled into buying the product (us in Support) that is advertised as being highly competent experts ready 24x7 to resolve any issue quickly, and a mo--n leadership team that doesn't do anything to make that product (support experts) actually exist. Tell me genius, if you get an urgent ticket out of the blue for an issue seven layers deep in a module of the software that has a 600 page implementation guide that you have zero training and experience on, how exactly can you "buy enough time" to deal with that $hitshow by BSing the customer right out of the gate? And also, why is management ok with this being the reality?

Nice, but missing the point. They Shouldn’t be in that position to apply rule number one!

“Getting pretty tired of having to tell customers that I've never heard of the subject matter in their question”

The first rule of support is to NEVER tell the customer you’ve never heard of what they are calling about. You can find other ways to buy time while you figure it out. Once you admit ignorance, you have lost the customer’s confidence by whining about something that isn’t the customer’s problem.

What goes around, comes around. years of no raises is basically a pay cut. don't think this isn't kept in mind when we are talking to the customers.

Valid points and advice. Agree on the tendency to not want to train. These id--ts though don't even care to train us up on the narrow band of focus. They just turn us on to new areas and then wonder why we can't solve P1 issues on a dime. Getting pretty tired of having to tell customers that I've never heard of the subject matter in their question before getting the ticket. Deep down I know I need to move on. What sucks is that support jobs have potential to actually be good, well paying, enjoyable jobs, but at Oracle they seem to intentionally be the opposite of that. For no good reason. Mgmt is just straight up f.u.c.k.t.a.r.d.e.d focusing on everything but the obvious roadblocks to success. Then they act surprised when they find out nobody utilizes their latest and greatest "improvements" that nobody asked for. It's unbelievable that they pay people at Oracle to development this unwanted garbage, while simultaneously NOT paying anyone here to train us.

I was part of the Sun acquisition, so I had a solid background in operating systems windows and Unix and networking. Needed to fill in knowledge for DBs, web stacks, Java and SaaS. Troubleshooting is troubleshooting. You learn the pain points, tricks, traps and methods for whatever you support. Customer skills never go away, they just get better if you are doing it right.

Companies don’t want you to learn beyond a narrow band of focus for their kit/product. This makes one less attractive to other orgs. You know, the old ‘why train them if they will just leave’ thing.

The good news is that you can independently learn any technology you want. The Internet made training a commodity. You don’t have to be “sponsored” by a company to get those learnings. You don’t have to pay for a $5,000 cert for employers to consider you (but you still can do that!) That isn’t how it was when this old dog (me) got into the tech game.

So go for it!

Bunch of corksuckers at the Big O

Support people that left, where did you go? What area of Support did you work at Oracle?

Yeah, it s..u..cked plenty during the Hurd times. Too bad it hasn’t gotten any better. Find a place that promises training/mentors, reviews, raises and RSUs and (this is important) actually delivers. I did!!

Saying that Support is a mess is bigger than the biggest understatement I've ever heard in my life. This organization is such a sshow. I've been here for five years and had 7 different direct managers, like they're on a merry go round that only lets imbeciles hop on. The whole time I've been here I've really only asked for one thing, and that is simply just adequate training on the software I support. I know, silly me thinking that's something that might be needed in order to be effective in this job. But no, the round robin of rrds keep training us up on everything but that. OCI certification, yeah we all need that. Jacks f*ers.

Support is a mess. New hires show up for training, and walk once they see what’s happening.