Thread regarding Verizon Wireless layoffs

i dont rush i do what i gotta do, i dont get compensated enough to rush through customers anymore especially not getting paid for upgrades anymore id rather take stupid sh-t like tos, billing questions or help with ins claims than do upgrades all day, im not getting all stressed out for nothing not worth it to me

We did the appointments and scheduling but people just say "it's fine I will wait" Also when you have like 15 customers walking in the doors in a 15 min span, good luck telling them all to leave.

Not sure why there are 2 and 3 hour wait times if you are using appointment schedule and setting expectations.

If the customer has no intentions of buying insurance, rev or pt then we should politely ask them if we could finish the transaction using the my vz app (1. Bc its faster) and 2. so that we can gain an advantage in our metrics and be celebrated by our managers for having such wonderful numbers. Then theyll take advantage back when they throw out an unreasonable quota to hit. They control everything. They know how much money they gotta pay us. No sense in working hard for bread crumbs. 2 hour queues will be here for a while. Dont let it make you feel overwhelmed. If you need to walk out for your mental sanity then do so. This company aint worth ki----g yourself over

Verizons theory of everyone going to the website and buying their phones is a dismal forecast failure. Yes,My Verizon app has improved so much that it's faster to process an upgrade with trade in than a rep trying to do it on those terrible tablets. Touchless retail is over the top at this point because our customers don't know how to retrieve the link.The card readers never work.There is no way to go through 10 customers an hour because your survey score would be so low because of our needy customers with the number 1 compaint still being phone content cloud transfer, I have customers everyday that want me to stand or sit with them and stare at their phones because " if something goes wrong.Thats why wait times are out of control. I really wonder how many customers who sat in our stores for 1 or 2 hours say to themselves I could have done this at home? I say not many..Also,in 2021 people driving to stores to use the bill payment machine, it's mind boggling. ( which the don't know how to use) This why the 2 hour wait times mainly because of that survey score while helping condescending nasty customers with lousy attitudes sorry to say not to bright. Like my Gm says " why would you process a" na--d" phone with no insurance at this point" !

Weekends are the worst, the weekend queue’s are mostly 3hr wait times . Sad part about this is the only customers that wait are the ones that have a phone technical question ie. “can’t FaceTime on my iPhone, reset my email password” etc. The ones that are here for service either new lines always end up walking out because of the huge wait time . This is seriously getting out of hand, I was the rep that would rush through customers helping 10 customers per hour, but what’s the point when my team mates take 1hr with 1 customer, this “team” comission rewards lazy reps and punishes the fast reps . How does that even make sense?????

Doesn't help that it take 30 mins - 1 hour to do anything. They need to give us one button, check the id access the account. It take 2-10 mins sometimes just getting into an account. People do not know what a push notification is or how to even swipe down from the top of their screen to check one. You also have to instruct them how to click a link in their text message most times. 10 mins later if you're lucky your in the account doing what ever they wanted or needed. Why is everything so convoluted. You should punch the number, check id, click some buttons, scan some stuff, pay and have a nice day.

Instead the reality is you are pushing 500 button clicks, fumbling around a useless interface, praying and hoping it works, calling in for support and then finishing the sale hours later.

Imagine if this was individual commission how mad you would be.

I just walked out and said I needed to leave we were so under staffed. 3 reps working, 2 hour q, 30+ un-masked customers roaming around the store, unachievable multiplier. Yeah that's a no from me dog.

My store has lost so many new lines of service today due to wait times in store and on the phone. I counted 15 new lines and multiple pt products.

3 hours at my store in Hawaii

It’s absolutely embarrassing. They know what they are doing.

Loved my tone in retail. Such a shame to see what's going on. This a failure of leadership. But on the plus side we're cutting out carbon emissions, and have very few white males in our online training.

Perfect storm has happened. VZ made anti employee policy on only having part time, forcing team commission, converting to telesales, moving to inefficient POS, touch less retail, hostile general public making people quit and not want to apply. Labor market problem that pots of companies are having with hiring, COVID. It's not one thing, corpora6doors have been hits by so much in the last couple years all negative.

It’s a combination of being short staff and system issues dragging your transaction time out.

@loy+1c6yZTun I do this. Almost as much as possible. Verizon launches this upgrade promo and every person that comes in is a cheapskate deserve it all type of customer. All our indirects send us bu-----t anyways so they can get bald boxes. Dealing with that and not getting paid to do upgrades makes me send it elsewhere as much as I can.

My store has been getting super slammed in the mornings and evenings when we don't have people in for an hour, or we're 1 rep 1 manager for the last 2 hours. Today we had a 2 hour plus long que with 2 reps, well over 10 customers/groups of customers walked out, yelled, and complained. I simply tell them verizon doesn't want to hire people. No one wants to do this job for what they want to pay. I sure as he-l don't anymore.

In my area a lot of corporate stores actually send customers to indirects to purchase upgrades. The corporate stores even call them to make sure phone is in stock! The pressure to hit KPIs in corporate is so stressful, reps will turn away sales to protect their percentages.

Waiting 2 hours to receive practically worthless help in a cell phone store? Wow people are not too smart and have way too much free time on their hands. They deserve to have a lame experience.