We need to stop being pushed around. How do we start a class action suit for this? We lose money, get worse schedules, etc.
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The surveys are a !disgrace! And the teams overall selling accomplishments are affected thru deceleration by a general public who have been coddled and had everything done for them in stores that had 60%+ staffing. Examples from my location, "He took care of my issue " 5, " Jack helped me not Murrey" 6, "the rep sat me down while phone content was done" he helped another customer "he didn't stay with me you should hire more people " 7 just some ludicrous statements, Verizon really believes this survey is important while the store is severely understaffed and morale is extremely low were everyone wants too leave Great job Stay at home mgmt!
Feel like this post deserves more attention
Surveys are just a convenient excuse for them to take money out of our commission check and not reinvest it. I bet they save so much money with surveys that they can pay Hans and shareholders a bonus and still not spend a dime on fixing our POS systems.
I'll gladly join
I’m sure eventually we’ll get a fat class action check. How do we get the ball rolling?
We are at 96% right now.. guess I can keep an eye to see if suddenly negative surveys come through. Are you sure you are treating your customers without all the aggression the job gives you?
Ris is a joke. Verizon says it’s random but that’s not true.
I honestly think RIS is literally a scam at this point. We tell the customers that the survey is about "US" when in reality it's literally asking the customer about Verizon for most of the questions. Which is totally cheating and misleading.. because we tell the customer if they have anything negative to say about verizon then to leave it in the comment section. Also, I hate the fact that even if we don't do a transaction, it still triggers a survey. BS
We see this happen every month in our district. Haven’t ended above 90 due to a last minute flood of surveys. Their is always 1 or 2 that don’t reflect the service is store and we each lose money. We try and discrepancy it with our DM but get told it’s not on the list of reasons. The DM even agrees with us but can’t do anything about it. We just had 3 reps put in their 2 weeks and will be left with 3 reps. Should be an exciting July!
Agreed. We have been keeping track of when we receive surveys. If we are low on RIS we don’t get any surveys to help us recover. If we are high at the end of the month we get bombarded with a ton of surveys in hopes that our score will lower.