Does anyone know what is the new pilot program?
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My understanding is that Macy's regularly tries different things in different stores and often this is called a Pilot Program. In other words a "test drive". This is to see how different technologies, concepts, or management practices will work in a real operational setting. It can also be used to improve existing processes. It is interesting that colleagues continue to refer to the "Pilot" but very few seem to know anything about it. It may be that there are more than one "Pilot" Programs running at the same time. I would guess that whatever the "Pilot" is, it will take the utmost commitment and perseverance of Macy's employees to make it work. If you have the right people and the right vision you can make it work. What I would worry about is if colleagues are standing around doing nothing and there are no customers in the store. Going forward, there is only one mantra and that is "SELL SELL SELL!". There was a 2 store "Pilot" to test out the concept of a "Dark Store". This is where a store ceases to serve in-store customers and functions mostly as a distribution center. This might make sense if the store is selling most of it's merchandise online and/or there are no walk-in customers and the store overhead is low and it strategically situated. I wouldn't think that you would do this with an "A" store or a store with potential for a lot of tourists. But hey, what do I know? (Domestic airline flights have picked up faster than anticipated, and the hope is that International will pick up as well but this may not occur until 2022 or 2023). In the meantime, it is all about doing more with less. More sales/employee. That is my read.
Our store is a growth store and a couple of months was turn into a pilot store.
Depends on what "Pilot" your talking about. Not only are their "nationwide" but their are also "regional" ones as well. Are you asking about the "Under 40' pilot???
The program can work if you implement it from the beginning. If you don’t your dead in the water. My store is in the pilot and they have yet to put it fully in place. Support is still working their regular hours and not doing customer service. Sales are not doing support except fitting room. Full time support colleagues were put into back of house jobs so they didn’t have to work nights. They are also doing merchandising and not back of house tasks.
Do it from the get go and it works, let it go and it will never work. The location I’M in, the. OVm doesn’t want it . So the store manager is going along with what he wants.
I would like to hear from people who work in pilot stores and see how they are doing.
It's called Innovative Selling. Stores have all their selling associates and most of their support associates all put in one big department. Selling people have to learn markdowns and floor moves, and support associates have to ring registers, open cards, and sell. Everyone learns to do everything. You still keep some in receiving and merchandising, and fulfillment is put in with receiving, and you still keep the speciality areas separate (think jewelry, furniture, and cosmetics) but all general selling and most support is all together now. Bigger stores on the program may have it divided by floor but otherwise, tkismis pretty much it. Expect it to roll out to everyone next spring.
Well. Not sure but. Go on LinkedIn and notice store managers and ops liking target , Walmart , Amazon etc post. And liking “ starting over but with experience this time me me “. So you tell me
Exactly! A few have mentioned it but what is it!!??