Greetings and Salutations to all my Macy frontline workers! We can make It through this tough time. Things seem to be Improving all around and remaining positive, I believe is all in our best interest. With that being said it’s that time of the year for another survey. We have recieved feedback from NCR and they are very optimistic about the future of our partnership! We all know the last few years have been like no other and some of our beloved colleagues have gone their own way. With everything happening, Change is what we will have to overcome at a time like this. Speaking of Change the purpose of this survey is for all the front line workers to rate the pros and cons of NCR and their service in regards to our bottom line. Please it has been a substantial amount of time and we would like an honest opinion from the bottom to Regional Management. What is it do you guys like about NCR and what what is it that you don’t? Simply put your voice Matters. Asta Luego Big D XoXoXo
11 replies (most recent on top)
The Macy's Techs that took less money to work for NCR are id--ts. NCR offered me $5000 less then what Macy's was paying. Instead I took a job at another company making more than Macy's, you are lucky to have gotten your same techs back.
NCR has provided great service to our sites here in NJ and eastern PA Philly area. Most if not all were former Macy’s Tech and they understand our sites the best. Actually a good move for once rehiring former Macy’s Tech associates and not bringing someone in from their other teams that don’t understand how to service Macy’s and Bloomingdales, and Distribution Centers don’t forget Supply Chain very important.
It was awesome to lose my tech of many years and get a new person in my store with NCR every ticket we put in. Not to mention that we have to put in a ticket on every little thing. Let the 20 questions start! Smart, elimaniting the entire Lorain team too, if that is true! A lot of real good solutions coming out of headquarters Big D. I like where this is going, can we get someone even cheaper?
We asked for upgrades but were told they would be charged to our store and our DVP is so cheap that he won't even approve .25 cent raises for people no matter how good they are. He thinks it's still in the 70's and retailers can get people to work for almost nothing, no surprise we have 4000 open jobs in our region.
The only people developing the register software now is a bunch of contractors who don't care. Macy's closed the Lorain Datacenter last year and layed off all the POS staff.
Younger applicants and new hires don’t want to work at Macy’s because we aren’t tech enough.
If they haven't done so yet, ask them to put in Solid State Drives on the registers. The registers are just glorified PCs. This enhancement works on a lot of 10+ year old computers to speed up things. Also more RAM helps. SSD drives can be as low as $50 a pop. Maybe they could run the registers from stores that are closing through a refurbishment cycle and put them on the floor in the keeper stores.
After a couple duds, our current NCR guy is amazing. He's proactive and responds super quick.
NCR is doing a great job, but it's clear that we have the lowest bidder developing our software systems and even NCR can only do so much with our 20+ year old register systems. We keep opening tickets to get our system issues fixed and the poor NCR person can't do anything because its a systems issue not in our store. We have people we finally got hired and they can't believe how old our registers are and that we expect them to open up MyClient and loyalty when the systems freeze so often.
NCR is doing a great job, but it's clear that we have the lowest bidder developing our software systems and even NCR can only do so much with our 20+ year old register systems. We keep opening tickets to get our system issues fixed and the poor NCR person can't do anything because its a systems issue not in our store. We have people we finally got hired and they can't believe how old our registers are and that we expect them to open up MyClient and loyalty when the systems freeze so often.
Hi Big D ! Ncr at my store provides outstanding services consistently professionally and fast. I couldn’t ask for better service after 2 years with company the future seems bright!
Thanks for asking 🙏