They have a plan! Finally we get a corporate solution! Oh happy day! Wait. Instructions say to sign people into the que if they want. Give them choices, well OK,
do you want help upgrading your phone now and here or do you want to choose another way? Oh, here and now. You guess you'll just wait. Instructions say, don't tell them they need an appointment. Well that's good because I have an unknown wait time and I can't even offer you an appointment or on demand appointment because now everything is "on demand". Dont prioritize needs vs wants. Sorry you have a broken phone and need it for work. I'm sorry your a single mother and have no way for your kids to call you. I'm sorry you live alone and have a heart condition. Im sorry telesales messed up your port and told you to stop in and have us activate a sim card. OK, I will put you in que and at some point you will get a text telling you to come in? Oh yeah, you can't get a text. Yes, Mr customer, this is the way vzw choose to do business. Do you want to wait in a 2 hour que? Should I sign you in? Well in reality it could be an 45 minutes or maybe 2 1/2 hours. You can't just give me an approximate time? Not really.. Depends if appointments show up and when our reps take lunch. Depends how long the 3 customers in front of you and appointments take. Yes, you can wait but not here. Did someone call off? No, this is my entire staff. You need your email fixed. OK. You can take the place of the family that wanted to port in but didn't want to wait any longer. Bye family, sorry we couldn't help ya. Great plan Corp allstars. We ran better business during Rona. We keep taking steps backwards the more you get involved. Employees and customers are paying the price and our brand turns to junk. You really don't get it. Your "sounds good on paper" solutions are delusional. Hope I get a good survey.
8 replies (most recent on top)
I'm curious as to whom they think they can find to work part time for $13 an hour, 4 or 5 days a week and put up with not only the customers sh–t, but Verizons sh–t. You're going to get a bunch of young kids who could care less and turn over will be through the roof.
Until we see hours changes or Sundays off then everything else is lip service. We need immediate help. This short staff stuff and hiring part time only is a life force drain. I giggled when I was told by leadership PT would allow me to have 6 co–workers work with me on a day instead of 3 – 4. Ha! We don't have enough stations to have that many people work. Besides, we will all be quitting soon so better ramp up the the hiring! Forget calling off May 2nd.. it's 2 week notice day.
We will continue to lose customers to T–mobile. We don't have enough people to help the customers how they want to be helped. We treat them like "numbers". It doesn't matter what network you provide if you can't give customers the help they want. Kiss them good–bye.
I’ve been hearing from other districts that store have had to reduce their hours open and days opened because they do t have staffing for 7 days a week. So pathetic verizon, the culture of the company has gone down the drain.
Reps/ managers in my district are dropping like flies. It has started! At this point it’s marking me actually feel bad for the stores that only have a staff of 2 reps 1 Manager and a Gm. Verizon has no clue the domino effect that has started.
Don't forget next month you will start getting written up for numbers. Better then those upgrades into something that pays you and doesn't ruin your metrics. I can't wait to be told I'm going to be terminated when I'm the only rep left in the fu––––g store
I think the problem is with leadership working from home they have to do "things" to help themselves feel relevant and show that they are adding value. These things do not work in the real world. There's a huge disconnect! We've been back in stores for a year so clearly it's safe enough for them to come out of their caves, find their Canadian tuxedos, and experience first hand what's going on.
For real it's like everything was working just fine during the Corona virus and then all the sudden these people with big brains that haven't left their house in over a year decide that they know how to operate a retail store with one third of the staff and 200% more customers.
I have yet to see this plan but it sounds like something just as stupid as they think what it would work