Retail stores are a joke. Understaffed, extending hours, management stretched thin, too many responsibilities, less money, more stress, customers taking frustrations out on us,, the list is keeps going on. Customers are harassing us more and more each day because they have to wait in queue and it's getting BAD. We have had a couple of incidents that for the first time in 10 years I felt unsafe. Its only a matter of time before more employees are physically assaulted. Customers mental health is being impacted due to covid as a whole and they are taking it out on us. Keep cutting corners VZW. You are following the path of a self destruction. Maybe it'll take a front line employees de–h for you to see you are HURTING US! We NEED HELP!!
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I’m willing to lose my job if I have to fight a customer because they are so irate and psycho lately. I have had a woman threaten to ki–l my managers baby and a psycho dude scream an inch from a female reps face about ha ing to wear a mask. We called the cops both times and requested security and didn’t get them both times....it’s fu––––g wild lately!
They are a joke. That's why Verizon has been getting rid of them for years
It's called Guard Services. Look in to it. Easy to request. They bleed us. Bleed them.
The only thing they can do in NJ is send out and email to all existing customers telling we are open for business (thanks for the upgrades and email resets) with out even alerting anyone one that this was going to happen. Then they wonder why there is an article telling them that reps don't want to open accounts. Incoming account opening related quota.
I challenge executives in Basking Ridge to spend one week, 40 hours in a single retail store. See it with your own eyes while wearing a mask all day. Take in everything that happens all day long standing on the floor side by side with a rep. No taking phone calls, no zoom calls, no meetings. Live the sales experience like you are one of us. In fact I’ll even give you denim shirt off my back so you truly feel like one of us. I dare you
The last time I filed 3 security incident reports with rapid succession in a 2 week period due to telecom fraud i.e. fake id’s, or irate customers, it got back to me that our director was questioning our leadership as if we were the ones that perpetuated these incidents because we requested that a particular customer be banned from our location in one of these instances.
We have called police 3 time so far in April.
Last time we did was year ago.
Things are getting very bad!
Thanks KB
Let me get assaulted
I'll knock a bi–h out