"We are aware some customers had duplicate payments debited from their accounts. Any potential impacts due to this issue will be addressed. Thank you for your patience."
Chainsaw and Co. are worse than the previous group of nuthouse rejects.
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"Current" tech skills strike again!
They will no doubt release a statement to the effect: A few years ago, we had a continuity event when systems were unavailable. Credit and debit cards could not be used at merchants, and accessing client accounts was not possible. To remedy that, we've created redundancies to provide ongoing screw-age.
Yep, no mistakes happen at any other bank. Just Wells