So Verizon rolls out one team. Why? So that when stores go indirect they are under the same leadership.
Verizon intentionally makes retail uncomfortable and removes all personal sales incentives. Why? Because tenured reps would quit which lowers the expected payout of severances. Also, once stores become indirect there would be an upside to individual quotas again if you stay working for the agent. Along with a bonus to stay which again helps limit payout for severance.
Verizon after creating a toxic retail channel issues the quarterly survey by a third party and pressures people to take it. Why? So that when the results are in just in time for the sell off of retail they can say their famous BS line. “You spoke, we answered.” Painting them as a hero.
Verizon adds 1000 new reps. Why? So when the expected amount of reps quit stores will still function with lower head count.