There is a lot of truth in this thread. The great irony is “technology” is not simply “inventing processes” - it is also a mindset of being open, and adapting quickly, to evolving delivery channels and payment methods.
The Truist executive team could literally be given the “golden playbook to the future”, yet their paranoia and burning need to exercise superiority over the “little people” would ensure they still failed. I can see it now - Bill and Beau are gifted by divine powers the technology blueprint to guarantee their success. So, they immediately: a) silo the execution teams for maximum control and to stifle teamwork, b) create unnecessary reporting processes to salve their paranoia, c) discard ideas/feedback that bubble up from the workgroups because nothing useful could ever come from “the lowly losers out in the field”.
When you step back and think about it,
the Truist “executive management” style is polar opposite in almost every discernible way from the leadership style of even moderately competitive companies...this bank is in BIG trouble.