Had to turn away like 10 new customers and 15 existing customers from the store today because I didn’t have the staffing to help the demand unless I wanted to be like other stores that have a 120min Q time. This aint going to last.
The situation I am in is identical. I don’t know what is the solution other than turning customers away due to lack of staff?
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Hans and the crew will say everything is fantastic because they don’t have to deal with it. They all have been working from home while we get destroyed . How about rolling up your sleeves and come be part of our One Team for a day. I bet things change then.
We have that happen sometimes. We just tell our customers process in store pick ups. Our customers don’t seem to mind if that means they don’t have to wait.
This is a depressing thread.
I can barely look at these people when they are waiting around. I refuse to rush my current customer or try and handle two at once anymore, since there is very little benefit in it for me. I used to handle as many as I could, but now it just risks bad surveys, so look down at my tablet and let em wait. I actually tell the customers that leadership, if you can call them that, don’t care about them waiting otherwise they would staff us correctly. The customers are on our side when you explain how Verizon leadership doesn’t care about them or us.
Hey.....Why not have the call centers employees help out the store...like they use to do around the holidays....IJS
Funny I turned away 10 upgrades today too.... Because they didn't have ARD VZP and a new line
Good. D-mb customers. What imbecile goes into a store to buy a phone in 2021? Hope they learn from their poor retail experience and never come back. You can't get time back. Once it is gone. It is gone.
Leadership is helpless. They don't know what to do now. They see the issues but have no way to fix it. Retail is committed to part time and skeleton crews but wants full time results. They think it will just work itself out. Wait till we hit the busy season!!! Oh boy! Sell your stock now! We were cost cutting our way to level results. Nothing left to cut and no reinforcements on the way! No money to compete w/AT&T promotions. Sales results not meeting market expectations. Network degrading and 5G speeds slower than 4G. T-mobile keeps innovating. Our store support can't handle the volume and daily clean up. Customers service transfers you till someone hangs up. Chat support might as well be A.I. because you just get canned answers and no real solutions. 3rd party customer service and tech coach are mainly just a holding que till one of the few real Verizon solution teams can fix your issue and they are over tasked. The climax of the downfall is so tragic yet I can't look away! Too bad I'm part of this train wreck.
It's vwrorking its vwrorking plan vwrorking
There is no way we are hitting this quota we are turning away 40% of our sales daily do to our que times. We need help! What a backwards company this is now.
Something to start doing: add them to que and when you remove them choose “Left Unassisted” this info goes into all the back end reporting.
Also once que alerts reach certain thresholds they go higher up and higher up eventually to the evp if they reach high enough.
Start keeping a tally so that way you can present this information to others when they ask about numbers and performance.
We turn away customers daily. I have never heard of a sales environment like this!!
You mean 2 SSs isn't enough to run a store? OK we will give you 3 - enjoy your luxurious day! You want more?!? Maybe we will give you an additional PTer but we have to 1st find a su---r..um excuse me..
a happy millennial that wants to enter into this hostile workplace with tons of pressure and little reward for 24 hours of pay. You realize your target hires need a safe place and this is not it!! In other words don't hold your breath! At this pace we will see more people quit then be hired. So we will never be fully staffed! What a joke! 8 million job opening throughout the US and we think people are going to line up for our garbage pay and work conditions? He-l no!! I love that they took so many people from retail and continued to move them to at home work and telesales with no plan for the stores. Talk about poor planning. The fact that they are just now hearing this from the pulse surveys just shows how ineffective leaders we have. They rather get mad that I speak the truth than admit error and take immediate action. More and more customers leave and fail to get helped each day. Our quarterly results will be poor again - this I guarantee.
Yes yes yes the plan is working says hanz
Turn them away. This is what Verizon wants.....