How many times do you guys hear that a day?
10 replies (most recent on top)
The ongoing whine is "I'm not tech savvy " the real reason they constantly say this is because for years the reps have been doing it s free of charge! A matter of fact ,the last year we had cellbrites we we were supposed to charge them a fee to do it, that hardly ever took place because of the constant complaints and escalations because of the fee.It has always been a reason why Corporate locations have always been very busy and high volume, because the general public know that we will do it for free and no pushback. You give the company line of" this is how you restore on your private wifi and how easy it it is,will most likely result in a poor survey laced with over the top negative verbatim about the rep. Terrible environment.
I tell them they need to try harder !!
Your not illiterate, you’re just too lazy to learn
@dzc+1aMTQ0R2 you're so right, I actually do say something similar to them. I usually say "well you can't be that technologically illiterate if you are able to operate the phone."
Leadership wants all Corp stores to be express, get in and get out, have a nice day. I have a feeling most corporate locations will be turned over to indirect very soon. This in between time you’re all dealing with is the casualty of this plan. Hence why you’re comp plan and slamming expectations are clashing. While these stores remain open they want a profit. But in reality, leadership has their eyes on reduction long term.
@mac+1aMTQ0R2 Wow how true !! Any type of training has gone totally down the drain for the last several years. The expectations the company and the customers have is totally unrealistic based on our training and lack there of.
I hear that too many times in a day. I really want to say if you're “ technologically illiterate “, then dont have a phone
My response to this is “ We are not trained on most technical stuff regarding phones that is why we have a tech department”. 100% true
and accurate response. I am trained on how to slam accounts for VZ home and high tier data plans which have zero value to certain customers.
No these lazy bastids don't want to try to learn something new
Really wish customers would read this cause they are the cause of my "I don't care" mentality
Those same ones are the ones taking the surveys and being detractors.
There is no number that exist to explain how many times I hear this in a day!! 90% of them just don’t want to do it or read