1- Get rid of ALL decelerators. It's counter productive to a healthy culture. Our potential payout has a low cap and is already a fraction of what it was. It's not the loss that hurts the most it's the idea of the reduction that insults us. Focus on positives.
2- Let us sell period. All items have value. We like money and success. If you want to push a product then raise the incentive. Use the comp plan to drive success. If the comp plan can't drive it then you need a better comp plan. It seems every leader has a different focus. One team should mean One focus. Make RIS individually based instead of team based. Give an incentive to top store reps as an performance reward. You led in sales dollars... you must have done what we where aspiring to do. Instead of just looking to give bottom reps a write up. This is how you create positivity and stoke competition. You are leading by fear and this is sad.
3- Hire full time people. Period. Are you trying to be like the competition or are you trying to be the best? Better people better company. Retain excellence.
4- Adjust store hours and/or close on Sunday if short staffed so we can better help serve our customers and support our store employees. Everyday can't feel like Black Friday.
5- Cheerlead in your store and help create a positive fun store culture- stop the cheerleading chat group nonsense! This only caters to DMs and above. This is made up nonsense. This is 5th grade drama. It is nothing but noise. You have devalued success. (Yay- you sold a new line... yay- you sold a case- that's like telling a ditch digger "yay- you dug a ho-e" < that's the job description!! Yay- you did your job. This is like us creating a chat group for corp leaders saying "yay- you sent an email... yay- you jumped on a call"...) The only people that are active on fake chat are Mgrs and want to be Mgrs. Zero inspiration. Reward and celebrate real successes. You want to be real, then come to my store and look me eye to eye and say thank you for something I legitimately succeeded in that went above the norm. Or maybe focus on one sales item to drive via chat. How did we let this be OK or be a substitute for real recognition?? This is lazy leadership. Visit more often chat group less often.
Summary: You started trying to emulate Apple culture then went the route of Amazon warehouse worker. Until you improve the atmosphere there will be no long term success or cultural improvement. You have invested everything into 5G yet it won't save you from the competition. ONLY your people can save you and those are the ones you are alienating.