This is now the worst job I've had in my life. It is impossible to succeed. Between the unfair survey system, the lack of staff, unreasonable quotas, reduced pay, walking sales, manipulating metrics, quality signal contradiction, unethical push on VzP home, cr---y pos system, overly complicated promotions, miserable culture, unreliable quote tool, time off availability, poor store flow, smb 360, smb support, part time hiring farce, dual store shuffle, ugly uniforms, spotty 5G, Up to speed self indulgence, store safety concerns, fake cheerleading in chat groups, hostile customers, out sourcing of jobs and woke culture dementia. We are now 100% horrible. Congratulations.
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4 months later and still 100% horrible. We are STILL pretending we care about our employees while extending store hours longer then pre-pandemic hours. Employees still stressed, systems have gotten worse which is hard to believe. And masks are back! Joy!
So a month later and after hearing our survey feedback what has changed?? Nothing. Oh, longer hours to "spread out" the customers. Have we made a positive dent with hiring? Or have we lost an equal amount employees? I know quotas sky rocketed! That is a big "shut up because we can take your money" answer to our complaints. They just stopped trying to pretend they are working on helping us now. The line is clearly drawn and everyone understands the situation. Too bad is our answer. Too bad your job sucks. Too bad you make no money. Too bad it impacts your family. Too bad your daily interactions have to be filled with excuses and angry customers. Too bad your systems don't work. Too bad you will never succeed. Even the kool-aide drinkers have reduced there cheerleading. Why do we allow them to do this to us? Do we have no self worth? I dedicate this summer to each one of us to begin again. Don't let an abuser control your happiness. Verizon doesn't like or respect you. Respect yourself and move on. Send out a few resumes. See what happens. Believe in yourself... it feels good. I can't wait for the day I walk away. And make sure you tell them you are going to the competition when you leave even if your not. You get a free 2 weeks pay.
I use to be excited to come into work and talk about our products and services while helping customers. Now verizon has changed the culture so that we all come in just counting down the hours till we are closed foe the day and our next day off. It’s clear no one in stores actually care about our customers and verizon. We are all now just here collecting checks. This same message seems so clear from the east coast to the west coast. Maybe verizon will wake up and change. I actually do feel bad for our customers.
Another failure. Verizon says they are going to temporarily raise the multiplier for new activations to 1.5. This would be awesome if you had realistic quotas for our staffing models. If a store is down headcount or under staffed then it can only help x-x number of customers and you keep raising quotas to unattainable amounts in the 1st place. So just go ahead and temporarily make a 5.0 payout tier. It does not matter blockhead because an under staffed store can't help more people then we are already helping. Talking to you leaders is like talking to a wall. You can promise a million dollar bonus but we can't help more people. We are already over worked and having to turn away customers. If this is your solution to our pulse survey feedback then just stop trying because you are only making d-mb look d-mber.
Post from TheLayoff.com
I would like to repost this because I got a 1 on a survey from a lady who I sold nothing to but she was mad that I had to send her a code to her phone to verify her and she thinks she should just have to show her ID. Not only that but she said "I dont believe in internet on my phone" so she shut her internet off on her phone. And that's the customer that make us all lose money???!! I know verizon is happy about it since now they dont have to pay us as much and now the rep feels like a loser who wants to quit. You win vz, you win.
Leadership is helpless. They don't know what to do now. They see the issues but have no way to fix it. Retail is committed to part time and skeleton crews but wants full time results. They think it will just work itself out. Wait till we hit the busy season!!! Oh boy! Sell your stock now! We were cost cutting our way to level results. Nothing left to cut and no reinforcements on the way! No money to compete w/AT&T promotions. Sales results not meeting market expectations. Network degrading and 5G speeds slower than 4G. T-mobile keeps innovating. Our store support can't handle the volume and daily clean up. Customers service transfers you till someone hangs up. Chat support might as well be A.I. because you just get canned answers and no real solutions. 3rd party customer service and tech coach are mainly just a holding que till one of the few real Verizon solution teams can fix your issue and they are over tasked. The climax of the downfall is so tragic yet I can't look away! Too bad I'm part of this train wreck.
Still horrible! I was hoping to move up to "just plain bad" sometime soon. Oh yeah, nothing changed. Keep submitting those pulse surveys because Baskingridge is still confused about the problems. Oh, you need more unfilled PT positions. Nope, need you to have clarity with store flow between the sales reps and customers. Your mangled expectations of "come on down we are open" has set us up for daily failure.
"You spoke and we listened" survey account opening fixed. Right, you still count bs surveys like -"great job -8" or "calling into telesales and I was on hold forever -5" against an entire store and take away my families money. Verizon is tone deaf. Hear, take this poison- it will still ki-l you but now it's cherry flavor.
Pulse this! Haha.
Hey OP Ill have you know that your quote is gaining traction across other private boards. People are quoting it on the Pulse survey.
Verizon has created a bunch of zombies. They have worn us out. They have beat us down. I feel like a war movie soldier. Thousand mile stare expressionless face. No winning. No rescue. No hope. Yet the at home Generals are preaching volunteer time. How about you come down to the store and help out!! How's that for volunteer!! I'm broken each day when I leave and go home. Leadership is so out of touch it's remarkable.
All of these things so true YET the employee PULSE scores in the retail stores paints an entirely different picture. If things are so horrible then why do these scores always come in high? Fear of retaliation ? Then simply dont do the survey.
Yup I have 5G work phone and 4G personal. Same speeds right next to each other on 5G NW.
Anyone realized 5G nationwide literally just 4G. It’s the same thing ATT did with 5Ge. If you run a speed test, they come out the same speed. Sometimes the 5G nationwide is slower than toggling to 4G on the same device.
This post- Amazing
Stop stealing money from the people you count on! It's the old don't bite the hand that feeds you saying. If the majority of stores aren't staffed properly and not hitting your unreasonable quotas you blame us?
Commission is a reflection of the value you believe we are contributing to the organizations success. We are busting our butts. It's a slap in the face. Just plain wrong Mr Hans. Is Verizon making money? You're welcome. Now pay me.
"Qu'ils mangent de la brioche"
As an Sm and seeing the whole letting go of SMs in June. All I can say is at first I was worried but man I really hope they offer the severance in June. This has become the worse company to work for and I’ve stayed up beat through it all but now I can agree this company is a mess and literally abuse it’s frontline employees. I’ve always been loyal to a place I worked for but man I would take a severance so fast to get out of here. #cutsms2021please..
I have given 0s on every pulse survey for years. Still here. Just saying
Don't tell Verizon they are only 100% horrible. They will want to raise the goal to 110% and decelerate your commissions.
This is way better than a Pulse survey. We all know how little those accomplishment. DMs and SMS use them to weed out their troublemakers. Confidential survey my a-s.
About sums it up. I think that is a quote from our new credo.
I suspect that pos never gets fully fixed bc if they did actually perfect it then they wouldnt have a job so they have to leave problems and only fix them when enough people complain. Also they dont test the system changes enough but again they need to justify their existence
Very accurate. Verizon went from making an effort to start to care for their employees, to cracking the whip and forcing us out. POS has been around for years, how is it not good yet. We really need to out outsource POS because the in-house team has been failing for years.
Well fake cheerleading and cr---y pos system have always been around! Haha. It's so 2015. Can we agree to stop showing the district who sucks up to the DM the best please. Because no one else really cares except for maybe that one weird rep with glasses always talking to themself.
Crazy that none of this list used to be a problem.
Welcome to the beg for a layoff.com. Go find a job somewhere else.
Please Verizon, 3 weeks for every year worked and 1 year of benefits for the transition it will save you money in the long run and accomplish your goal of part time only reps in the store. This one act will accomplish most of your short-term goals for your remaining corporate retail locations.
Well said!
Holy cr-p I'm screen capping this. God tier list of this clown show. I 1000% agree with you. The problem is that the pandemic made people out side of the store useless and their jobs became trying to stay relevant. They created a new POS system for the front line to beta test two times during a pandemic. Got to feel like I'm working and I exists better slack or text the GM to get some reps on calls because this bookmarked report is showing XYZ. Severance or Package the tenure people, this is insulting.