Need to make some decisions. Been with USB for over 25 years and recently heard employees are losing their jobs due to offshoring. Not sure I want to continue to do business with them IF they are eliminating US jobs and sending work to countries they do not do business in.
It trying to hurt the bank or start a boycott. Just my personal preference.
I called IT the other day and I thought I dialed the wrong number. WOW
The offshore teams are good at kicking the can down the road so their SLA performance looked better.
The employee HelpDesk was offshored to India in February 2020, just as the employee base was starting to transition to work from home, there could not have been a worse time to undertake that cost cutting measure. The support received from an offshore technology vendor is laughable and a running joke that yes, you do get what you pay for in this world. But I'm sure it looked good on paper, but I don't think the shareholders have been shown the vendor surveys, the lost productivity reports nor the graphs of employee wait times and abandoned calls to a most embarrassing situation.
TOS does the vast majority of work offshore in India. Their first impulse is to always send the tech work to India. Sad, ki----g American jobs
US Bank owns Elavon Merchant Payment Services which made them a global company. They do business in 30 countries.
The list is on this web page - scroll down.
https://www.elavon.com/company/about-elavon.html
Elavon does not do business in India or other countries where USB has moved their call centers. Many US jobs have been offshored quietly over the past couple of years.