The new customer doesn’t care what anyone says or how their service is. They want it now and fast and move on. Catering to the demand of the customer while abusing those who serve them.
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Customers want it fast and don’t care about service on their deer claim. When a customer gets sued for a couple million dollars on a soft tissue neck sprain they suddenly care about talking to someone who knows their sh-t.
Wrong. They care when they get a ghetto CA when calling into ILR. Those id--ts can’t even setup a freaking tow without sending the claim to complex.
Well, you sure don't want a business to cater to the demands of the customer. (rolls eyes emphatically)
Sounds like you failed to do your research and taking the leap to agency. There is a reason they don’t issue you a set of velvet ropes for the front sidewalk when you sign your contract. Best approach right now is to go knock on 25 doors a day, it works.
We don’t need agt offices anymore it seems. We have been open for a year and walk-in customers or prospects are at very minimal levels. Yet, the company can’t utilize ccc for sales or service because that is the greatest debacle ever. The company is getting its ccc by having the agt pay for the ‘employees’ and not having to pay taxes, benefits, etc to them. . that is why everything is being centralized and made to be consistent with enterprise philosophy. Want their cake and eat it too. But it going to severely blur the ind contractor lines. I think what you are going to see thru agent retirements is consolidation into geographic pods where several agents cohabitate for the more infrequent face to face interactions. That and move to independent agencies.. we can only quote sf rates for auto, and Indy can quote multiple, plus the larger commercial premium they can write will have to offset the diminishing auto premium. RH has even said that now price is the number one factor for all customer segments. This feels like when Cronkite basically declared the war in Vietnam unwinnable.
Meh, the truth is a lot of boomers (and older) aren’t into apps and online chatting. The sh-t that’s forced on them is frustrating AF. There’s also plenty of younger people who want to know wtf is going on when they’ve been in an accident. Even if it’s not a big deal overall, it’s a big deal to the person who’s like 22 and has no clue about anything. Believe it or not, they want to talk to someone.
This post is unfortunately accurate. Kids today wont want to talk to other people, wont own multi line policies as they will be broke when they grow up, and will want everything done on an app. Since they are broke cost is the only thing that will matter, nothing else.
Insurance is going to be a near fully automated industry in the next 10 years.
to be an indictment of the customer, and actually makes the case for State Farm’s efforts to slash across the board. I’m just guessing this was not OP’s intent.