When customers see a register, they expect an available associate to be able to ring at that register. There are NO AVAILABLE ASSOCIATES! That’s the problem..... so you eliminate the number of registers which eliminates the number of available associates needed to ring at them. It’s psychological but it’s how customers think.
OP: @1rgx+1a2OwxPP, true, they are playing psychological games. I believe there are fewer and fewer available associates? I recently quit because the job was so demoralizing.