Don’t do anything, waste of money. Except for the store manager and the operations manager, what are these new titles for previous ASMs? Directors, they are useless and just walk around all day and chit chat and go out get Starbucks or get lunch.
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New Job Description: (CSX) Customer Service Experience Manager. The Customer Service Experience Manager is responsible for making sure that each customer that enters the store:
1) Feels that they are on their journey to retail heaven (or the equivalent thereof)
2) Experiences an Orgasmic Shopping Experience
3) Embraces Macy's Loyalty Program and signs a written agreement not to shop anywhere else
4) Keeps the store sacred( no urinating or defecating in the fitting rooms, removes used condoms)
5) Invokes the fifth amendment with regard to layoffs or other sensitive information
Yes!!! Just some of the things I was too tired to finish typing. Let’s not forget every single issue that happens in the store, go see MBA/AST. Elevators/Escalators down, AC issues, restroom issues, lighting issues, broken glass, accident reports, lost and found, locked out of Insite, fire safety inspections, fitting room issues (poo and pee), anything related to housekeeping, seriously just about anything that happens, everyone is sent to MBS/AST. Yet it’s always we don’t do anything except sit in the office doing nothing. Oh, lost name tags—daily for no less than 4 colleagues a day. Faxing, explaining every piece of info that HR mailed to colleagues but they don’t understand, jury duty notices, have to explain those too. It’s ridiculous sometimes. Pay card issues. Yes it’s our jobs but it goes back to many of these things the colleagues go to CSX and the CSX sends them to us Something they should be handling. Down elevators/escalators—every executive in the building should call it in when needed. Nope, sends it to MBA/AST. We have someone who was an Operations manager but will wait until the next day, if I am off, to tell me I need to call in a work order for a down escalator!!! Oh, open shifts, have MBA/AST canvas colleagues to fill them. CSX should make sure their own areas are covered. But again, MBA/AST don’t do anything. So please remember this when you are asking one of us to do something for you because your direct managers sent you to us. (Shrugs).
I don’t know what other stores are like but mine throws everything at AST/MBA.
Issue with your vacation? Go see AST
I can’t work that shift! Go see AST
I need to leave early! Go see AST
My paycheck looks wrong! Go see AST
I need housekeeping! Call AST
My register not working! Call AST
My phone not working! Go see AST
My schedule is wrong! Go see AST
Customer has issues with Macy’s card! Go see AST
My timekeeping is wrong. Go see AST
I need bags! Call AST
I need register tape. Go see AST
I need to go on LOA. Go see AST
Now imagine all 9 cxs tell all 230 colleagues to go see AST.
I apologize for the dig at CSX but I did say a lot don’t do Jack, didn’t say all. But I apologize. I can tell you that some I work with do absolutely nothing so was thinking of them as I was writing that and it made me angry. I’m expected to do what they are supposed to be doing and it makes me angry. So again, I apologize. :)
Wow to the MBA!! I was support what you said until you threw CSXs to the wolves. I assume you some of us do as much if not more than you do. We should be supporting each other yet you say that??!! Maybe my store is different. We all work hard, we all help each other and we all support each other.
Or..salary leaders are help to objective numbers that are a PITA to to make, and to get tasks completed with minim associates, need to develop plans or else. The grass is not greener on the other side of the fence.
Former AST Supervisor now an MBA and I assure you, I have plenty to do. My store is small so I am used as management floor coverage which often keeps me from things I really need to do. It appears that we are only playing solitaire on the laptops or tablet but we do have a store app that gives us updates on so many metrics. We are constantly asked where we are at with credits, sales, bronze, magic, etc. so in order to see this, we are on our devices. Constant emails needing this right now as the deadline is in 20 minutes etc. All kinds of things you guys have no clue about so stop being so critical and keep this in mind. Oh, and the conference calls and webinars.....these people send you a notice that there is a conference call at 2:30 and they let you know at 2:15. It's ridiculous sometimes. Now we are in the process of establishing our staffing and who we are able to keep or who we have to move and then have those conversations. All information is via reports and emails, again, why we are constantly on the devices. All moves must be done by a certain date and there's paperwork that goes with it. I seriously can go on and on about what happens but I am tired of typing now. Yes, a lot of CSX (Customer Service Experience) formerly sales managers) do not do jack, but the MBA (Manager, Business Administration) really does which requires more time in the office since our roles do not own the sales floor, but for some reason we are expected to do that too.
All managers don’t do anything but walk the store and play on that tablet making it look like they was working
What are the new titles?