Start paying for upgrades or we don’t let anyone in!! Wont even tell them to do it digital
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I order phones on Amazon. Much easier.
Shut up!! Your prob some DM that hasnt worked in a store more than 5 min during this pandemic , maybe if everyone just got on board and accepted that we arent hittung goals and stop stressing numbers
And then you wonder why you dont hit your bucket.
Our store/district doesn't even follow the appointment rules. We limit our total customers into the store but it's been a TON of upgrades. We try to walk them or push all of them online. One bad survey hurts more than one upgrade help.
We only run the 8 appointments we have scheduled , anyone adding lines gets an on demand appointment, walk up upgrades are digital or go to reseller, tech are referred to tech coach and billing has to call customer care. Any devices not working, broken or sim card changes are done by the manager at the door
The biggest issue i see is that you have managers or district managers that don't know how to say no!! They let as many people in as possible, they make people wait outside or in their cars for sometimes hours which is a piss poor experience in my eyes. The gm’s and dm’s need to get on board of what the company’s initiatives.
Calm down. Just help your customer and figure a way to move forward.
The survey system is a disgrace and shouldn't be a factor in your sales attainment. Especially, the high goals to overachieve,96% to get a 1.5 multipliers, thats not possible. Especially during the holidays with all the miserable customers and no iPhone 12 pro or maxes in stock for about a week now! So our store is hovering around 80%,up from 70s% most of the month or a 1.0 multipliers. so those people are going to Apple or a reseller to get the phone anyway. I dont think we will go back to individual quota I think they will begin to ask full-timers to go to 32 hours and or packages.if they go back to individual quotas they will have to change the workers that knew the old system or they will be demotivated and disgruntled and that won't work anyway.The one positive thing that happened is that our Management team is finally controlling the door by using the queue and asking customers to wait in their vehicles so some don't wait and drive away.this wa recommended by a rep 2 weeks ago and has stopped the overcrowding. It took a rep to recommend this while it took store managers 4 months to change nothing!
They aren't going to go back to individual quota don't be stupid.... F—ing pipe dream
This is the way it is. We are cashiers. Commission will be gone completely soon. (Look at express stores)
The system has developed a system the has lead to only "useful" customers to be helped. The mo–nic upper leadership don't get how they are costing themselves more and also overall making customer flee the bad service of Verizon. Her are some sadly and common situations.
- Troubleshooting - lucky to get in without appointment. If they do get to a rep. Never open the account. Fix what I can without opening the account. Most people are then told to call in to get help. Waste of time for customer in store and then more call volume to tech who have become more useless.
- Upgrades - go to apple or best buy. Unless there is some feeling that they would be just a phone (what I get at the Holidays). Send them away. Do it online. Go away. Don't open the account.
- Billing or promotion issues. You need to call the billing department. Never open the account. Call center hold time..
These is just a few but what is happening and it could be just what they want. Making the retail stores useless.
The iceberg was hit years ago.. the ship is taking on water. Many lifeboats have been loaded.
The last two months only about 10% of stores made new line quota and 5% made bucket. This speaks volumes about how the new plan is working. Nobody is trying in the stores reps are just going through the motions. Individualized commission is coming back in 2021 it just won’t be as lucrative as in the past. You heard it here first. Trust me when I tell you that leadership knows the team commission plan turned out to be a complete failure.
imagine losing 300 bucks when you get one bad survey. That is cruel and unusual punishment. One persons survey cost 300 out of your whole teams paycheck. inhumane if you ask me. The people that came up with this are living like the great Gatsby and are so out of touch with actual normal humans. Cellphones are a utility, who ever been happy dealing with or getting bent over by their power company.
Surveys are the only thing that matter for reps. If you get an 8/10 you’ll see a sharp decrease in your check. My check was higher at the beginning of the month when our store had sold very little but those 8s even with great verbatim lowered it a couple hundo. Bottom line is don’t risk getting a 9 or less on a survey trying to hit the unattainable.
If they start paying us for upgrades, then they’ll surely raise the bucket target to nearly impossible amount for us to achieve. They’ve done the math in order to not pay us, but keep making DMs, DOSs and people above happy.
You’ll show them lol